Missing 23% of my transactions

  • Resolved rupertli

    (@rupertli)


    7 years, 2 months ago

    Hello! I started using this plugin over the weekend and I love it but noticed that it doesn’t record all my sales transactions. So far today it has only recorded 13 out of 17 – it captured the first and last transaction up until now so it’s working but I can’t find the common denomonator of the missing ones. Some are paypay some credit card. Any ideas on how I can improve the accuracy of this reporting? The reports are so robust I can really dep dive into my data once enough is captured but not when 23% of my sales go missing ??

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Conversios

    (@tatvic)

    Hi,

    Thank you for contacting us!

    We’ll definitely help you troubleshoot this issue for your store; for that, we request you to contact us at analytics2(at)tatvic(dot)com & share the following details/access there:

    • Your Store URL (where you’ve installed our plugin)
    • View level access of your analytics account on the above id

    Hope to hear you soon!

    Thanks & Regards!

    Plugin Author Conversios

    (@tatvic)

    Hi,

    Closing this thread since already connected via email.

    Regards!

Viewing 2 replies - 1 through 2 (of 2 total)
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