Missed order

Hi @tcflip

I have just had a look at your store and made a test transaction 5220.

The data goes in the GA as expected. Here is for your reference : https://prntscr.com/pfv63t

Could you please check the same order in your GA under sales performance report?

Hope this helps.

Regards

Hello,

I can see your order in analytics now.

What may has happened with the ones that aren’t visible?

They used the same payment method.

Best regard

Hi @tcflip

I don’t think of any reason behind that.

I would suggest to re confirm it once more in GA.

If still you do not find any orders in GA then I would need few more details from you which I will not be able to ask here.

Regards

Hello,

I cant find 2 orders that placed before yours.

I don’t know why, but i will check it regularly to see if it happens again.

Is there any possibility any ad block or cookie reject contributed to this error?

Best regards

Hi @tcflip

There is only one possibility.

If you have made the orders from the same browser from which you are logged in in your wp admin. Our plugin doesn’t push site admin’s activity in GA.

The missing orders are of yours??

Regards

Hello,

The orders were from customers from a different city.

Regards

Hi @tcflip,

Let me know if you wish to investigate further by writing directly via mail back to me.

Regards

Hello,

I will try to track the problem, if i cant i will inform you.

Best regards and thank you for the awesome and fast support.

@tcflip Please excuse me as I re-iterate something to the plugin author that they should already be aware of. I apologize for interrupting your support topic.

Let me know if you wish to investigate further by writing directly via mail back to me.

No, don’t do that. That’s not allowed as the plugin author is aware.

@tatvic You’ve been warned about off forum contact before. If this continues then your account may be banned here.

I have flagged your account temporarily again. That just means that your post will need to be approved and @ notifications from you will not work.

Please refrain from off forum contact. If this remains unclear or a problem for you then please contact plugins and ask them to close your plugin. Then you can provide support as you see fit but your plugin will not be hosted on this site.

If you need to contact the moderators about this then you can do so via the Slack #forums channel.

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