miss leading message cause conversion loss

  • Resolved alexliii

    (@alexliii)


    1 year, 9 months ago

    Hello,

    In most case, the customers will do in this way on checkout page:

    1. Go to checkout page from cart page, then directly check the payment if his /her credit cart is supported. This mean they will firstly check the availability of support payment before input the shipping address. Otherwise, it is time wasted and annoying when they noted that the payment does not work for him / her if input address first.
    2. In this situation, If the PayPal and standard card payment are both independently enabled, it will show the miss leading message below upon click the credit card button:
    • Something went wrong. Please try again or choose another payment source.


    we received several message from our customers at service chat system, and what kind payment support them.

    But, actually both of PayPal and credit card is working for her/him, so, it should show the relative message, like: address is missing, please input firstly.

    we believe the miss leading message cause serious conversion loss.

    Anyway to change this message please?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @alexliii

    The error Something went wrong. Please try again or choose another payment source. usually occurs when there are technical issues of varying degrees.

    But this error is not meant to be displayed, e.g. when the checkout validation failed. We also could not reproduce this error with our without the Standard Card Button gateway enabled.

    Could you maybe provide a link to the site where the error occurs, so we can go through the process to see what’s different?
    When in doubt, you can also reach out privately with more details about your site, like a system report.
    Thanks!

    Kind regards,
    Niklas

    Thread Starter alexliii

    (@alexliii)

    Thanks, already sent private message.

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @alexliii

    We have received your ticket and will reply to it as soon as we can.

    Kind regards,
    Joost

    Thread Starter alexliii

    (@alexliii)

    Hello,

    I replied to your email with a request staging site, and confidential, but there is no confirmation reply, and also resubmitted the email content on Woocommerce official support., would you please check?

    Thanks

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @alexliii

    We are still investigating this, and we sent you a request for some more details on this situation. Just for your information: we only provide support during working hours (mostly European), so the response time can sometime be a big longer.

    Kind regards,
    Joost

Viewing 5 replies - 1 through 5 (of 5 total)
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