Mismatching emails causing orders to fail

  • Resolved jbender929

    (@jbender929)


    1 year, 10 months ago

    After I updated ShopMagic for WooCommerce from 2.37.15 to 3.0.6 and updated ShopMagic for WooCommerce Subscriptions from 1.5.3 to 1.6.0 I noticed an increase in subscriptions being set to pending/cancelled and it appears to be caused by an order not completing correctly. The payment is going through, and the order shows as completed but I get an error in the Order Notes.

    I used a string locator to try to search through all of my plugins to see where the error was coming from, but nothing came up. After that, I restored a backup and the error went away. I started updating plugins and creating test orders to see which plugin was causing the issue and the error showed back up after updating ShopMagic for WooCommerce and ShopMagic for WooCommerce Subscriptions. I’m not sure what would be causing the conflict, but there seems to be an issue somewhere.

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  • Plugin Contributor Bartek

    (@bartj)

    Hi @jbender929!

    I am sorry to hear that you experience some serious issues about ShopMagic.

    I see, you are our pro version customer and you are eligible for premium support through our official channel found at shopmagic.app.

    If you don’t mind, please, head there and paste the link to this issue. Additionally, I would be grateful if you could close this support ticket, not to misguide basic version users.

    Best regards,
    Bartek

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