• Hello,

    We’ve been experiencing an issue with our product variations for the past two weeks. After adding a third variation option for multiple products, we started receiving “Price Mismatched” errors from Google Merchant Center.

    Here’s an example of a product with the issue: https://holy-jewellery.com/product/liquides-imaginaires-les-eaux-de-peau-blanche-bete/?attribute_pa_groesse=75-ml-2

    To resolve it temporarily, we request a website check every time over the Merchant Center, and the issue is fixed after 6-8 hours. However, the crawler then mistakenly flags it again after a while. We are currently losing revenue due to this issue. We are running a high volume of Google ads for our Merchant Center products, but if products are delisted, we can’t promote them effectively.

    I’ve attached a screenshot from Merchant Center and the system report for further insight.

    How can we address this issue permanently?

    Screenshot:

    https://gyazo.com/6f37df62921da16ee1baa2747268d337

    System Report:

    ### WordPress Environment ###

    WordPress address (URL): https://holy-jewellery.com
    Site address (URL): https://holy-jewellery.com
    WC Version: 9.3.3
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ? 3.8.1
    Log Directory Writable: ?
    WP Version: 6.6.2
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: de_DE
    External object cache: ?

    ### Server Environment ###

    Server Info: Apache/2.4.58 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/3.0.2
    PHP Version: 8.3.11
    PHP Post Max Size: 100 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 4000
    cURL Version: 7.81.0
    OpenSSL/3.0.2

    SUHOSIN Installed: –
    MySQL Version: 10.6.18-MariaDB-0ubuntu0.22.04.1
    Max Upload Size: 100 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 9.3.3
    WC Database Prefix: TaYpP_
    Total Database Size: 86.52MB
    Database Data Size: 65.80MB
    Database Index Size: 20.72MB
    TaYpP_woocommerce_sessions: Data: 5.02MB + Index: 0.14MB + Engine InnoDB
    TaYpP_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    TaYpP_woocommerce_order_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_woocommerce_order_itemmeta: Data: 0.16MB + Index: 0.25MB + Engine InnoDB
    TaYpP_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    TaYpP_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_actionscheduler_actions: Data: 4.03MB + Index: 3.17MB + Engine InnoDB
    TaYpP_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_actionscheduler_logs: Data: 4.03MB + Index: 2.81MB + Engine InnoDB
    TaYpP_aioseo_blc_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_aioseo_blc_links: Data: 0.23MB + Index: 0.03MB + Engine InnoDB
    TaYpP_aioseo_blc_link_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_aioseo_blc_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    TaYpP_aioseo_blc_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_aioseo_cache: Data: 0.19MB + Index: 0.03MB + Engine InnoDB
    TaYpP_aioseo_crawl_cleanup_blocked_args: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_aioseo_crawl_cleanup_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_aioseo_notifications: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    TaYpP_aioseo_posts: Data: 1.50MB + Index: 0.05MB + Engine InnoDB
    TaYpP_aioseo_writing_assistant_keywords: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_aioseo_writing_assistant_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_commentmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    TaYpP_comments: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
    TaYpP_db7_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
    TaYpP_gla_merchant_issues: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
    TaYpP_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    TaYpP_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_options: Data: 2.48MB + Index: 0.34MB + Engine InnoDB
    TaYpP_ph_ups_api_key_history: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_ph_ups_wc_orders_meta: Data: 0.30MB + Index: 0.05MB + Engine InnoDB
    TaYpP_postmeta: Data: 29.48MB + Index: 9.31MB + Engine InnoDB
    TaYpP_posts: Data: 13.02MB + Index: 0.63MB + Engine InnoDB
    TaYpP_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_sbi_feed_caches: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_snippets: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
    TaYpP_termmeta: Data: 0.09MB + Index: 0.25MB + Engine InnoDB
    TaYpP_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    TaYpP_term_relationships: Data: 0.17MB + Index: 0.11MB + Engine InnoDB
    TaYpP_term_taxonomy: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
    TaYpP_tinvwl_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_tinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_trackship_shipment: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
    TaYpP_trackship_shipment_meta: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
    TaYpP_trackship_shipping_provider: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    TaYpP_trustindex_google_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_usermeta: Data: 0.28MB + Index: 0.27MB + Engine InnoDB
    TaYpP_users: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    TaYpP_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    TaYpP_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    TaYpP_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    TaYpP_wc_orders_meta: Data: 0.22MB + Index: 0.22MB + Engine InnoDB
    TaYpP_wc_order_addresses: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    TaYpP_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    TaYpP_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    TaYpP_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_wc_product_attributes_lookup: Data: 0.22MB + Index: 0.20MB + Engine InnoDB
    TaYpP_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_wc_product_meta_lookup: Data: 0.08MB + Index: 0.14MB + Engine InnoDB
    TaYpP_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_woostify_attribute_index: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_woostify_category_index: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    TaYpP_woostify_filter_index: Data: 1.30MB + Index: 0.00MB + Engine InnoDB
    TaYpP_woostify_product_index: Data: 0.27MB + Index: 0.02MB + Engine InnoDB
    TaYpP_woostify_sku_index: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_woostify_tag_index: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_woostify_tax_index: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    TaYpP_woo_shippment_provider: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
    TaYpP_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
    TaYpP_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    TaYpP_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_wpmailsmtp_emails_queue: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    TaYpP_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    TaYpP_zorem_email_sms_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 771
    custom_css: 3
    customize_changeset: 7
    elementor_library: 14
    flamingo_contact: 6
    mega_menu: 1
    nav_menu_item: 45
    page: 29
    post: 2
    product: 201
    product_filter: 15
    product_variation: 300
    revision: 954
    shop_coupon: 9
    shop_order_placehold: 42
    wafs: 1
    wp_global_styles: 1
    wp_navigation: 1
    wpcf7_contact_form: 4
    wpforms: 1
    xlwcty_thankyou: 1

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (35) ###

    All in One SEO: by All in One SEO Team – 4.7.4.2
    Advanced Shipment Tracking Pro: by zorem – 4.6.6
    Code Snippets: by Code Snippets Pro – 3.6.5.1
    Contact Form 7: by Takayuki Miyoshi – 6.0
    Contact Form CFDB7: by Arshid – 1.2.9
    Drag and Drop Multiple File Upload - Contact Form 7: by Glen Don L. Mongaya – 1.3.8.3
    Elementor: by Elementor.com – 3.25.4
    Facebook for WooCommerce: by Facebook – 3.3.0
    Flexible Shipping: by Octolize – 5.0.4
    Google for WooCommerce: by WooCommerce – 2.8.6
    Index WP MySQL For Speed: by Oliver Jones
    Rick James – 1.5.2

    Smash Balloon Instagram Feed: by Smash Balloon – 6.6.0
    Loco Translate: by Tim Whitlock – 2.6.11
    One Stop Shop for WooCommerce: by vendidero – 1.6.2
    Redis Object Cache: by Till Krüss – 2.5.4
    Temporary Login Without Password: by StoreApps – 1.8.3
    TI WooCommerce Wishlist: by TemplateInvaders – 2.9.1
    TikTok: by TikTok – 1.2.10
    TrackShip for WooCommerce: by TrackShip – 1.8.6
    Trustpilot-reviews: by Trustpilot – 2.5.927
    Under Construction: by WebFactory Ltd – 4.01
    WooCommerce UPS Shipping Plugin with Print Label: by PluginHive – 6.1.7
    Variation Swatches for WooCommerce: by AovUp – 2.2.2
    WooCommerce Stripe Gateway: by Stripe – 8.8.1
    WooCommerce PayPal Payments: by WooCommerce – 2.9.3
    PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.9.0
    WooCommerce: by Automattic – 9.3.3
    Woostify Pro: by Woostify – 1.8.2
    Woostify Sites Library: by Woostify – 1.4.9
    WP Crontrol: by John Blackbourn – 1.17.0
    WP Fastest Cache: by Emre Vona – 1.3.2
    WP Mail SMTP: by WP Mail SMTP – 4.2.0
    Widgets for Google Reviews: by Trustindex.io – 12.4.2
    WP Rollback: by WP Rollback – 2.0.7
    WPC Estimated Delivery Date for WooCommerce: by WPClever – 2.4.6

    ### Inactive Plugins (0) ###


    ### Dropin Plugins () ###

    object-cache.php: Redis Object Cache Drop-In

    ### Must Use Plugins (2) ###

    Index WP MySQL For Speed Upgrade Filter for mu-plugins.: by – 1.4.19
    WP Password bcrypt: by Roots – 1.1.0

    ### Settings ###

    Legacy API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: ?
    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 192 MB

    ### WC Pages ###

    Shop base: #8 - /shop/
    Cart: #4981 - /cart/ - Contains the [woocommerce_cart] shortcode
    Checkout: #6 - /checkout/ - Contains the [woocommerce_checkout] shortcode
    My account: #11 - /my-account/
    Terms and conditions: #6080 - /agbs/

    ### Theme ###

    Name: Webframe
    Version: 1.0.0
    Author URL: https://webframe.at/
    Child Theme: ?
    Parent Theme Name: Woostify
    Parent Theme Version: 2.3.6 – 2.3.7 is available
    Parent Theme Author URL: https://woostify.com/about
    WooCommerce Support: ?

    ### Templates ###

    Overrides: woostify/woocommerce/loop/result-count.php
    woostify/woocommerce/single-product/stock.php


    ### WooCommerce PayPal Payments ###

    Onboarded: ?
    Shop country code: AT
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: ?
    Pay Later messaging available in country: –
    Webhook status: ?
    PayPal Vault enabled: –
    ACDC Vault enabled: –
    Logging enabled: ?
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Subscriptions Mode: Disabled
    PayPal Shipping Callback: –
    Apple Pay: –
    Google Pay: –
    Fastlane: –

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: experimental-blocks
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings

    Daily Cron: ? Next scheduled: 2024-11-09 21:51:54 +01:00
    Options: ?
    Notes: 75
    Onboarding: completed

    ### TI WooCommerce Wishlist Templates ###

    Overrides: –

    ### Action Scheduler ###

    Canceled: 1
    Oldest: -0001-11-30 00:53:28 +0053
    Newest: -0001-11-30 00:53:28 +0053

    Complete: 6,569
    Oldest: 2024-10-09 02:03:02 +0200
    Newest: 2024-11-09 00:52:24 +0100

    Failed: 50
    Oldest: 2024-04-22 23:56:14 +0200
    Newest: 2024-11-05 21:27:02 +0100

    Pending: 17
    Oldest: 2024-11-09 01:00:00 +0100
    Newest: 2024-12-03 05:00:38 +0100


    ### Status report information ###

    Generated at: 2024-11-09 00:58:03 +01:00
Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter webframe

    (@webframe)

    Plugin Support Reynier C. (woo-hc)

    (@reynierc)

    Hi @webframe ,

    It sounds like you’re facing quite the challenge with the Google Merchant Center errors after adding a third variation. After reviewing the System Status Report you provided, I see that your WooCommerce and WordPress environments are up to date. You also have a good amount of WP Memory Limit, which is great.

    However, it’s important to make sure that the Google for WooCommerce plugin is properly synced with Google Merchant Center. Given that you’re encountering price mismatch errors, check the following:

    1. Validate the product data in WooCommerce to ensure that prices and variations are correct and match what’s displayed on the product pages.
    2. In the Google for WooCommerce plugin settings, make use of the “Sync and show” feature to push the latest product information to the Google Merchant Center.

    Also, note that Google periodically updates its product data specifications, so make sure your products comply with the latest requirements, specifically around pricing.

    As an extra measure, ensure your caching mechanisms (such as Redis Object Cache mentioned in your status report) are not serving stale data that might be conflicting with the live product data from your WooCommerce store. Sometimes cached data can cause synchronization issues by presenting outdated information to the Google crawler so I would suggest clearing your server cache to make sure this isn’t happening.

    If the issue keeps occurring, we would suggest to contact Google Merchant Center support to report the recurring issue and ask for insights into why the crawler might be re-flagging your products. They might be able to offer guidance on how to resolve this based on their log data.

    Please keep us posted on how it goes.

Viewing 2 replies - 1 through 2 (of 2 total)
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