• Resolved kimuyen123

    (@kimuyen123)


    I noticed a mismatch between the donations recorded on WooCommerce and the real amount received on Stripe. On WooCommerce it’s over $11k but on Stripe, we only recorded $8k.

    We have been using WooCommerce for months to receive donations. This happened since June. What should I do?

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  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @kimuyen123

    This plugin doesn’t have a donation feature so I am not sure I understand what you’re describing. If there’s a mismatch in the amounts shown by the WooCommerce reports compared to the amount shown in Stripe that wouldn’t be a Stripe plugin issue.

    You should spot check several orders in WooCommerce and within Stripe, I am sure you will find those amounts match. The Stripe plugin gets the amount to charge directly from the WooCommerce order object.

    Kind Regards

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