Minimum Delivery Preparation Time

  • Resolved blankbox

    (@blankboxmedia)


    2 years, 11 months ago

    Hi there,

    I’m a bit confused with how the Minimum Delivery preparation time field works. Does it check to 24 hours from the current time, or if the current day is a non-delivery day would it check from the start of the first available day?

    From what I’ve seen it does seem to be the latter behaviour (i.e. if I only do deliveries 2 days of the week, and have a 48 hour prep time, no days are ever available which seems to suggest it’s measuring from the start of the first available delivery day), but is there any way to change this to measure from the current time?

    Many thanks in advance for any help ??

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support oluisrael

    (@oluisrael)

    @blankboxmedia, based on your setup and explanation above, deliveries will only be processed on those 2 delivery days you have set up already and from the current date considering that you have a 48 hour minimum delivery time setup.

    Hence, if a customer visits the site on delivery day 1 for that particular product, such customer won’t be able to select a delivery day for that week since there are only 2 delivery days weekly and would have to select the next available delivery day which is the next week.

    I hope this helps.

    Thread Starter blankbox

    (@blankboxmedia)

    Thanks for coming back, ok understood.

    Is there any way to have a setup where the system counts non delivery days towards prep time?

    The client runs a shop which is open 7 days a week, but they only send out deliveries on Fridays and Saturdays (with a 48 hour prep time), so if somebody orders on Monday they would like the system to allow the customer to select Friday or Saturday (since it’s beyond the 48 hour prep time) but as it stands the customer is only able to order for the following week.

    Totally understand if this is not possible as every business is different so it can’t always meet the requirements for every specific setup.

    Plugin Support oluisrael

    (@oluisrael)

    @blankboxmedia thank you for your response. I’m afraid our plugin doesn’t count and spread the minimum delivery time calculation over non-delivery days at the moment. It is something we have to work on as a new feature. I also can’t give an ETA yet on this but we will look into this and try to work on releasing this feature asap in newer versions of the plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
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