Mini Cart Spinner keeps loading

  • Resolved allesvoorkamado

    (@allesvoorkamado)


    1 year, 8 months ago

    Hi,

    The mini cart icon keeps loading with W3 Total Cache activated. When I deactivate this plug-in it stops loading and shows correctly if it includes a product or is empty. The same goes for the pop-up.

    This is not related to browser caching because customers are mentioning it too by mail.

    What settings within W3 Total Cache could this be?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @allesvoorkamado

    I am sorry about the issue you are experiencing and I am happy to help!

    Can you please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?
    Make sure to also check the User Experience section in General settings and Disable jquery-migrate on the front-end should be disabled

    Thanks!

    Thread Starter allesvoorkamado

    (@allesvoorkamado)

    I just tried doing that but unfortunately this did not do the trick. I’ve also unchecked the the ‘Disable jquery-migrate’ option, saved and purged cache, but it did not work either.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @allesvoorkamado

    Thank you for your feedback. As I can see you have not disabled all settings in the General settings section. The query strings are added still to the static elements.

    Can you please make sure that all the settings are disabled in Performance>General Settings?

    Thanks!

    Thread Starter allesvoorkamado

    (@allesvoorkamado)

    hi,

    Everything is turned off now and cache is cleared but it is not working yet unfortunately. Anything else I can try?

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @allesvoorkamado

    Thank you for your feedback.
    I’ve checked your website and it’s not spinning now.
    Can you please share if you made any changes in the configuration?

    Thanks!

    Thread Starter allesvoorkamado

    (@allesvoorkamado)

    I’ve deactivated the plugin, which seems to be the only thing that works. Activating it again, even with all general settings unchecked, the mini cart spins again. Anything I can try?

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @allesvoorkamado

    Thank you for your feedback. Well, this is very interesting. If all W3TC settings in the general settings are disabled then the W3TC does not impact the website.
    Please drop us a note via the website contact form so we can investigate this closely.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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