Mindblowing support and service!

  • Ok, transactional emails are not coming through, not one. They tell you, just ask your customers to whitelist these ip adresses…

    So, in order to help my customers in advance they actually telling me to publish a large banner on top of my website, that says: “Hey, before you order from us, you first need to whitelist 5 ip adresses. Otherwise you might not get your account details.”

    We wont help you, because just some customers are not getting your emails. Ok, so i pay for something, and then its normal to not get a solution for a problem? Right.

    Mindblowing!

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  • Plugin Support alexisbienayme

    (@alexisbienayme)

    Hi @bobstar ,

    Thank you for sharing your feedback, and I’m truly sorry to hear about the difficulties you’re experiencing with your transactional emails. I understand how frustrating this must be, and I apologize for any inconvenience this has caused.

    We want to make sure you get the support you need. To address this issue more effectively and find a solution, I kindly ask that you reach out to our support team directly at https://account.brevo.com/support. Our team will be able to look into your account and provide more tailored assistance.

    We appreciate your patience and your business, and we’re committed to helping you resolve this as quickly as possible.

    Best regards,

    Alexis

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