Migration/restore failed

  • Resolved elas

    (@elasaleta)


    1 year, 10 months ago

    Hello!

    I am trying to restore migrate my website, but it fails at 98% and tells me it’s a database connection error. It completely blocks the site and I cannot access my wordpress control panel or the website. I had to remove my wordpress instalation completely and install it from beggining. I then tried on your test site for backups and they said there’s an error. This is the debug code: BMI-fbfSdIOJ-51027. I made a backup of my old site that expired in the hosting, so I cannot make a new backup. Please help!

    The page I need help with: [log in to see the link]

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  • Thread Starter elas

    (@elasaleta)

    The support team is amazing! I contacted them through their online chat and they worked with me until we resolved the problem and my website was restored! The matter was urgent for me and they solved the problem in a few hours with constant communication. Special thanks for support agent Mika for your help and patience!

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