migration of stats and subscribers

  • Resolved aaronwongxm

    (@aaronwongxm)


    4 years, 5 months ago

    hi

    i just put my development site live to replace the old one, but i can’t find my jetpack email subscribers or my old stats. can you help me with the restoring?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support KokkieH

    (@kokkieh)

    Hi there,

    Please make sure you’re logged into your WordPress.com account, then open a support ticket at https://jetpack.com/contact-support/?rel=support

    If that page won’t let you, open a WordPress.com support request at https://wordpress.com/help/contact instead. This will take you to the WordPress.com forums, so please add the tag modlook to your thread there to make sure a staff member sees it.

    Either way, include a link to this forum thread, and someone can help you there.

    But as this issue involves data that belongs to a WordPress.com user account, rather than functionality of the plugin itself, we’ll need to verify you own the WordPress.com account involved before we can make any changes, and we can’t do that in these forums.

    Thread Starter aaronwongxm

    (@aaronwongxm)

    thank you. have just done that

    here is the URL

    https://wordpress.com/forums/topic/jetpack-migration/

    Plugin Support KokkieH

    (@kokkieh)

    Thanks. Someone will reply to you there soon.

    Thread Starter aaronwongxm

    (@aaronwongxm)

    I received a reply to my post saying I should be getting support for jetpack here. Can you clarify?
    I am not able to open a support ticket either, the page also points me back here

    Plugin Support supernovia

    (@supernovia)

    Our apologies; we’ve marked that for staff again and noted it needs staff help.

Viewing 5 replies - 1 through 5 (of 5 total)
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