Migration failed

Hi @boatfl

Please try to refresh the page and check if your website looks like it should after migration, the error happened at the cosmetic step that should allow you to log in back with click of a button.

I think it could be caused by some of activated plugins on your website.

But overall, everything else was fine, so let me know if your website was restored ??
Thank you!

Hello, thank you for the quick reply and sorry for my late answer, it is just on a development server, so it is nothing time-critical.

Sadly, the hamburger-menu did not get transferred and the whole menue is not visible – do you know why this has happened? (It is a bit of a messy WordPress instance, so could also be due to this…)

Hi @boatfl

If both of your servers runs on different version of MySQL that may happen.
Please verify if both servers run at the same major version of MySQL.
E.g.: 5.4 & 5.6 or 8.0.10 & 8.0.20, but if they run like 5.6 & 8.0.10 it may cause issues with migration of some tables that uses unknown charsets.

It’s something that can be easily fixed, but this is just first possibility.
Second possible solution would be to check if the menu was selected properly.

In Appearance -> Menus you have option “Select where to display menu”, check “Primary menu” here, that may also resolve the issue.

But if the MySQL version is different, you may try to update/downgrade your MySQL at your dev server or simply share with me your backup file via e-mail: [ support (at) backupbliss dot com ].
– I’ll convert it to version that will work on your MySQL (please mention version as well).

Thank you!

Hello @iclyde, thank you for your reply. Both MySQL versions are 10.3.35 (it is the same server). I found out that it’s not the menu disappearing, but the icon – all svg icons – are disappearing. Replacing:
<?php echo_svg(get_stylesheet_directory_uri() . ‘/production/images/ic-menu.svg’); ?>
with:
<?php echo_svg(get_stylesheet_directory() . ‘/production/images/ic-menu.svg’); ?>

I could get back 50% of the icons, but I don’t know how I can replace those set with
<?php echo_svg($section[‘svg’][‘url’], ‘image’); ?>.

Or why this even doesn’t work anymore. Both PHP Versions are identical, too. Here, my PHP knowledge is coming to an end.
Thank you for the outstanding support!

Hi @boatfl

Basing on what you said, Previously I understood you wrongly, I thought that some tables were not restored, tables that contains icon information.

Your examples shows that the issue may be related to that theme/plugin itself.
But if it was working on the website you backed up, it should work on your new website as well.

I tried to visit website associated with your debug code. I received SSL error, which can also cause such issue, if browser requests some image/asset from website with untrusted certificate, it may be blocked for security reasons.

If you could provide me URL to page where I can see the issue, I would be able to confirm that SSL makes the issue.

For now I would recommend you to try updating your certificate with some valid one.

If that won’t work I’ll look for different solutions ??
Thank you!

Hi @iclyde, I’ve just integrated a valid certificate on the website associated with the debug code (subdomain bck01.*.ch) and it got even worse, half of the page is cut away and the menu doesn’t open. On the subdomain temp2.*.ch you can see a “fresh” migration/clone of the page.

If you want, I can provide you the access information per mail.

Thank you very much for your outstanding support, you are sure to get a 5* plugin rating and I’m definitely going to include & buy it in further projects.

Hi @boatfl

Alright, as certificate update shows different result, it may mean that it’s actually related to it.

I can also confirm that certificate was installed properly, now it shows trusted in my browser as well as here: https://www.sslshopper.com/ssl-checker.html

We can’t ask for access on forum, you also shouldn’t share it (due to WordPress forum guidelines). But if the website is 100% for testing purposes I think it shouldn’t cause issues and would allow to verify the issue much further.

Please, find the e-mail to us in my second reply to this topic or contact us via live-chat at https://backupbliss.com (ask for iClyde in case other agent would pick the chat up).

Thank you!

As we didn’t hear any reply in last days.
I can assume that you resolved the issue.

Feel free to open new topic if I am wrong!
Thank you ??