Migration Error

  • Resolved gravitas72

    (@gravitas72)


    4 years ago

    When migrating a site I got the following and no clue what any of it means. Any help is appreciated.

    [STEP] [2021-03-08 23:08:02] Initializing restore process...
[INFO] [2021-03-08 23:08:05] Creating lock file
[STEP] [2021-03-08 23:08:05] Initializing download process
[SUCCESS] [2021-03-08 23:08:05] Downloading initialized
[STEP] [2021-03-08 23:08:05] Downloading remote file...
[INFO] [2021-03-08 23:08:06] Unlocking migration
[INFO] [2021-03-08 23:08:06] Removing downloaded file
[ERROR] [2021-03-08 23:08:06] Download error
[ERROR] [2021-03-08 23:08:06] Error: HTTP/2 stream 0 was not closed cleanly: INTERNAL_ERROR (err 2)
[DOWNLOAD GENERATED] File downloaded on (server time): 2021-03-08 23:08:08
[DOWNLOAD GENERATED] Last update (seconds): 6 seconds ago
[DOWNLOAD GENERATED] Last update (date): 2021-03-08 23:08:02
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support backupsupport

    (@backupsupport)

    Hi @gravitas72

    That basically means your source server sent some incorrect data.
    Incorrect like headers; if you have the ability to do:
    – Make sure your source server works on http/1.0 and http/1.1 protocol
    – Make sure you can download the backup via your browser

    Once you confirm both we can continue with further debug.
    For now I can recommend you trying to upload the backup manually.
    Also please make sure you can unzip the file, once you download it.

    Let me know how it went
    Thank you

    Thread Starter gravitas72

    (@gravitas72)

    – Yes, the source server works on http/1.0 and http/1.1 protocol.

    – Yes, I can download the backup.

    – How do I upload it? At my new host?

    • This reply was modified 4 years ago by gravitas72.
    Plugin Support backupsupport

    (@backupsupport)

    Hello @gravitas72

    Have you tried to unzip the file too (after downloading)?

    You can upload the backup in two ways:
    – via FTP to correct path, you can find the path below backup list (manage & restore backup(s)) once you click on “Upload backup files”.
    – or directly via plugin, click on tab “Manage & Restore Backup(s)” then “Upload backup files” below the table.

    Let me know if manual upload worked.

    Plugin Support backupsupport

    (@backupsupport)

    As we didn’t hear any reply in last days.
    I can assume that you resolved the issue.

    Feel free to open new topic if I am wrong!
    Thank you ??

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Migration Error’ is closed to new replies.