migration/backup failed

Hello @gauravyadavims ,

Seems like your root WordPress directory is not writable.
Our plugin couldn’t create directory where files from your backup would be extracted, then placed in proper paths due to insufficient permissions.

Please adjust your WordPress root directory permissions for proper directory owner and group, set the permissions to 755.

Use chown and chmod command, you can contact your hosting provider if you’re not familiar with these commands (you can also share this message with them, it should be clear for technician).

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If the process still freezes, please adjust this in the plugin settings:

1. Go to “Other options” section
2. Find this option (and set the value there to 300): https://prnt.sc/hr13YkRTSa9s
3. Save “Other options” section
4. Force both processes to stop: https://prnt.sc/1trv1tm

And then run the process again.

Please let me know if this resolved the issue.

Kind regards

Hey @gauravyadavims ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

Kind regards