• Hi Guys,

    I have just migrated a site from one server to another server but the site is just showing a this error message” hellochanello.com is currently unable to handle this request. HTTP ERROR 500″.
    Any advice on how to fix this?

    Your help will be much appreciated.

    Peter

Viewing 4 replies - 1 through 4 (of 4 total)
  • Check your htaccess file. I would first try to disable it by renaming it to something else, and checking to see if 500 error goes away. If it does go away, then your htaccess is causing an error and you should try using default rewrite rules found here.

    If it still doesn’t work, then you should follow basic troubleshooting steps – disabling plugins and switching to a different theme to pinpoint exact culprit of the error.

    ^V

    Hello @seathane1

    It’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files. Once you have renamed the .htaccess file, try loading your site to see if this solved the problem.

    If it works then before you move on with other things, make sure that you go to Settings ? Permalinks and click the save button. This will generate a new .htaccess file for you with proper rewrite rules.

    If it does not work then have a look to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that specific time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Hope It Help!

    Thanks

    Thread Starter seathane1

    (@seathane1)

    Hi Guys

    My site is actually over 2gb and have a memory limit on this domain set to 256 can the size of the site by any chance be an issue here?

    Thanks

    @seathane1 the size of the site isn’t really the issue, usually the size increases because of the media files (images, videos, files, etc.). But of course it can have negative effect on performance, but not 500 errors.

    Memory limit at 256MB should be sufficient for majority of WordPress websites. Keep in mind, by default WordPress is limited to 40MB. So your hosting may have a limit of 256MB, but WP will only use 40. You can increase this limit by defining constant in wp-config.php file like so:

    define( 'WP_MEMORY_LIMIT', '256M' );

    This doesn’t guarantee that it will solve your 500 error problems, but it may. If your site gets a lot of traffic and/or it has interactive components, more memory will be needed and it can cause various errors when WP runs out of memory.

    ^V

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Migrating website’ is closed to new replies.