Migrated website and now live URL receiving a safe mode warning

  • Resolved mharmontx

    (@mharmontx)


    3 years, 3 months ago

    I have a quick question. Tonight I migrated my website to a testing URL at WP Engine.

    This isn’t the exact testing URL, but is just an example:

    website.wpengine.com

    My live website (www.mywebsite.com) is now giving me a warning that my live website is a copy of the testing URL (website.wpengine.com)
    and mentioning safe mode.

    How can I go about reconnecting my live website
    to Jetpack while I’m working on the testing website? I want to make sure I don’t lose anything.

    Any help would be appreciated.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hi there,

    Since you are seeing safe mode on the main site then you’ll want to click the “Fix Jetpack’s Connection” button and then “Migrate Stats & Subscribers”.

    More info can be found here: https://jetpack.com/support/safe-mode/#what-does-the-safe-mode-notice-look-like

    Thread Starter mharmontx

    (@mharmontx)

    I disabled the plug-in on the testing URL.

    I’m getting ready to change the URL of the staging website to the live domain.

    Can I just te-activate the plug-in and connect
    Jet pack with my normal login credentials?

    Will it bring in my subscribers, etc,?

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hi there,

    Could you please share the screenshot of the message?

    This will give us an idea about the next step. Picking the correct option from the safe mode notice will help you to keep subscribers and stats on the correct site. Even if that will not bring your subscriber and stats, we can do this from our side but this should be the last option and the first step should be to resolve the issue from your side.

    To upload and share a screenshot, you can use this platform: https://snipboard.io

    Details on how to make screenshot can be found here: https://wordpress.com/support/make-a-screenshot

    Looking forward to hearing from you!

    Thread Starter mharmontx

    (@mharmontx)

    Is there a way I could send this screenshot privately? I’d rather not openly post the URLs it displays.

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hi there,

    If you want it to remain private, you can contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

    Thread Starter mharmontx

    (@mharmontx)

    I do believe I am going to need some help recovering these. The migration link didn’t seem to work. What would be the best course of action to receive this help?

    Hello @mharmontx

    Since your case requires more security access, could you contact us via this contact form, please?

    Please include a link to this thread in your message.

    Let me know if you have any questions.

    My best regards,

    Michelle C.

    Anonymous User 18700194

    (@anonymized-18700194)

    Hi there,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved.

    But If you have any further questions or need some more help, you’re welcome to reply here or open another thread.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Migrated website and now live URL receiving a safe mode warning’ is closed to new replies.