Hello & welcome to Omnisend! We’re glad to have you on board.
Omnisend syncs data with your store, so your store contacts are added to Omnisend automatically. You can also import contacts from a file or from other services.
To migrate your SMS subscribers, you can upload a file containing your contacts. During the import process, you can map the SMS channel opt-in date and choose the subscription status.
For a detailed guide on importing contacts, please check out this article: https://support.omnisend.com/en/articles/3838659-importing-contacts-from-file-or-other-services.
If you’re migrating from Klaviyo, Mailchimp, or ActiveCampaign, we have specific instructions that might be helpful. You can find them in our knowledge base here: https://support.omnisend.com/en/?q=import+contacts.
Please let us know once you’ve successfully imported your audience. If you need any assistance with the migration or importing process, our customer support team is just a message away. You can reach them via in-app live chat or email at [email protected].
