migrate old piwik database here

Hi @violetta

we have a Migration plugin but it doesn’t support the migration of Matomo On-Premise to WordPress yet (rather the other way around) see our FAQ. Just connecting to the old database doesn’t work unfortunately as the plugin also stores some data in some WordPress tables. And just fyi in case you didn’t know the Matomo for WordPress plugin only supports one site. It doesn’t support multiple sites. Just mentioning in case that applies to you.

Generally though, if you have so much data in your On-Premise from 9 years (thanks for using us over such a long time!), then I would usually recommend keeping Matomo On-Premise running. It’s generally faster and more flexible. Do you mind me asking approx how many visits or page views you have per day or month or so? I wouldn’t need an exact number but more like whether we’re talking eg 100, 1000, 10000, 100000 visits per month (or more).

I’d be also curious to hear what exactly has become unwieldy? Is it maintaining a different system or have there been other issues? Just checking to see if there’s anything we can improve. We always appreciate feedback.

Hi Thomas, Thanks so much for your message.

I have two piwik accounts, one for each of my two careers. Each install gathers data from multiple websites. One install gets 3K hits per month, the other very little.

“Unwieldy” means that I have to find a programmer every time there’s a problem with Piwik because even though I know html and css this aspect of my website requires a different set of skills. In 2015 the whole thing went down, stopped tracking, and I had to get a proper programmer to fix it.

This time, I try to visit my dashboard which is covered with errors. I click update and get another very complicated system with a lot of errors needing ssh to start to fix… And now the “you must update” screen no longer allows me to get back to the dashboard to see the errors. I only have a screenshot of that, and because I unfortunately screenshotted “whole page”, the resolution is too low to read, so I can’t even tell my programmer what kind of errors those are.

Hi @violetta sorry about the late reply. Even though the screenshot is not readable feel free to still send it to us to [email protected] . We’re happy to have a look. While we might not be able to see anything it doesn’t hurt to give it a try.

Unfortunately it’s not possible yet to migrate the data like I mentioned. Our WordPress plugin should be perfectly able to handle that kind of traffic but you would need to start “fresh” without any historical data unfortunately.

I have created an internal issue to support this feature: https://github.com/matomo-org/matomo-for-wordpress/issues/494

I’ll close this for now but we’re still happy to follow up. Feel free to send us an email with the screenshot.