Microsoft Outlook Signature File

  • nickcovanes

    (@nickcovanesadwebvertisingco)


    5 years, 11 months ago

    Greetings,

    This is a novice question but I am having difficulty figuring it out.

    Problem: Client rebuilt website and apparently the previous developer created a page that had the following link structure

    https://website.com/signature-file/image.jpg

    His outlook signature file would call the images from the URL listed above where recipients of his email would see the image.jpg file under his signature line.

    When he built the new site, he created a page and uploaded the image.jpg file but the route looks something like this

    https://website.com/wp-content/uploads/december/2018/image.jpg

    What resulted was a broken link in his signature file.

    My best guess was that he needed to go into his file manager and create a file in the root direcotry naming it “signature-file” and then place the “image.jpg” file in that folder. This way the outlook signature file would look for and call the image from:

    https://website.com/signature-file/image.jpg and voila! Problem solved! Right????

    Nope…image file still showing as broken when he opens a new email.

    Any help greatly appreciated…probably having a “duh moment” here and will kick myself after reading your responses. But hey…it’s been a long day..can I borrow your brains?

    Thanks,

    -Nick

    • This topic was modified 5 years, 11 months ago by Jan Dembowski.
    • This topic was modified 5 years, 11 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic
Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Please post some real links so we can test things.

    Thread Starter nickcovanes

    (@nickcovanesadwebvertisingco)

    Steven,

    I would love to, but it is a client site and I do not have permission to share their links. I was careful in constructing my plea for assistance in such a way that I armed everyone with enough information to assist. At least to theoretically fix the issue. If I get permission I will revise the original. But if you have any ideas to offer I would certainly welcome them. Thanks in advance.

    -Nick

    I’ve noticed this sometimes. It all depends on how well the email program caches the images, and what the server decides on sometimes. As an exmaple, I’ve got one client that I can update an image and have it show up immediately. but I’ve got a different one that can’t get an image to load when they create a new email, but it’s there wen it’s sent.

Viewing 3 replies - 1 through 3 (of 3 total)
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