MetaSlider won’t install

Hi @drmcdowell33,

Sorry to hear about that. Did the plugin disappear just today? Do you happen to have a backup of your site that you can restore?

You might need to access your site files using an FTP client or via cpanel and delete the old plugin folder in /wp-content/plugins/ before trying to install MetaSlider again.

Let us know how it goes.

Kim L, thank you very much for helping me with this. I found the site files via c-panel and I will delete the old plugin folder. I made a screenshot but don’t see how to attach it so I list the folder and files below. Please tell me if I delete the entire folder or any of these files. Karen

-ml-slider
+assets
dist
+themes

Hi Karen,

Thanks for the update.

Yes, please delete the entire ml-slider folder including the contents inside it, and then reinstall the plugin.

Let us know if we can help with anything else.

Hi there,

I’m going to mark this as resolved as we haven’t heard from you in a while.

Feel free to create a new thread if you have any other questions.

Thanks!

Kim L, I thought I thanked you immediately after you helped me resolve the problem. I apologize for somehow not doing that, because you helped me enormously!! You solved the problem. I am so grateful. Thank you, thank you!! Bless you. Karen