• Resolved smallwebsolutions

    (@smallwebsolutions)


    After migrating events for the database following a 6.0 update (specifically to Version 6.0.1.1), the MetasliderPro plugin is displaying expired calendar events going back to 2018 in ascending display mode. Right now, in order to keep it somewhat respectable for the public-facing viewing, I have events displaying in descending order.

    I believe this is an issue with TEC plugin, as there was no issue prior to the db upgrade. I have tried deactivating and reactivating TEC plugin to no avail.

    Any suggestions/help would be appreciated.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Abz

    (@abzlevelup)

    Hi @smallwebsolutions, sorry to hear about this. This looks like a bug in our plugin. We already created an internal bug ticket for this, and I have added your case to it. Thanks for all the details, I will definitely pass it along to our devs.

    I am unable to provide an exact date or time estimate for when this bug will be fixed, but you’ll be notified when there are any updates.

    If you do have other concerns or issues you need help with, please create another ticket, as it helps us track different issues.

    Again, thank you for your patience. Hang in there.

    Best,
    Abz
    ________________________

    Internal Bug Ticket Reference:
    TEC-4470

    Plugin Support Erica

    (@eeide)

    Hi @smallwebsolutions,
    ?
    We wanted to let you know that with our latest release of?The Events Calendar version 6.0.2, we resolved the issue of events from queries and RSS feeds not displaying in chronological order. Be sure to review our full?Release Notes?for more details.
    ?
    As always, we suggest?testing updates on a staging site?first, and having a recent backup, but it should all be smooth sailing. If you implemented any workarounds, you may remove them after updating.
    ?
    If you still have issues after updating to the latest release, please let us know.
    ?
    Have a great rest of your day!
    ?
    Thank you,
    Erica

    Thread Starter smallwebsolutions

    (@smallwebsolutions)

    Just upgraded and now the slider is not displaying at all. Slider reappeared after rolling back to the previous version of TEC.

    Plugin Support Abz

    (@abzlevelup)

    Hi @smallwebsolutions, sorry to hear about this. I’m curious, were you able to clear cache after upgrading?

    Could you try switching themes and upgrading and see if that makes a difference? To be safe, we’d recommend conducting these tests on a Staging Server. Also, please keep a working backup of your website.

    Let me know if that helps.

    Best,
    Abz

    Thread Starter smallwebsolutions

    (@smallwebsolutions)

    I have tested this on a staging site with Theme Twenty-Two and no caching. The slider is still not appearing. I also deactivated all plugins except for TEC and LayerSlider; same results.

    If you would like access to the staging site, please let me know and I will create an admin account for you to investigate.

    Thank you.

    Thread Starter smallwebsolutions

    (@smallwebsolutions)

    @abzlevelup or @eeide, any chance for assistance on this issue? Is anyone else reporting the same problem after the db upgrade for v6.+?

    Thank you.

    Plugin Support Abz

    (@abzlevelup)

    Hi @smallwebsolutions, sorry to hear about this. Although we do not fully support integration and customization. Let’s see what we can do further here. Were you able to make the MetaSlider work and The Events Calendar work with the previous version pre-v6.0? Moreover, could you try testing it with the Twenty Nineteen theme?

    It would also be good to reach out to the MetaSlider team. Please do not share any credentials, this is for us to follow the WordPress Forum Guidelines.

    Best,
    Abz

    Thread Starter smallwebsolutions

    (@smallwebsolutions)

    The slider + TEC worked perfectly together in v5.9+, but the problem I originally laid out in this thread occurred when I updated the db (as required) after upgrading to TEC v6.0. The issue was that the slider was showing expired events going back to the very first created event in the calendar from 2018 in ASC order. We placed the slider in DESC order for the public facing version of the slider, so at least it was showing future events instead of expired events.

    I then upgraded to the most recent release, which was supposed to be a fix for this recognized bug, but the slider disappeared altogether. In rolling back to the previous v6.0, the slider reappeared, but again with the expired events.

    I tried using the shortcode in a stand alone page in Twenty Nineteen, but encountered the same results – no slider. Here is that page. In the code, you can see that the call for the slider is made with all accompanying code. I have no idea why it is not visible.

    https://www.worthlibrary.com/1666634846331/?page_id=9236

    Your continued help would be greatly appreciated.

    TIA

    Thread Starter smallwebsolutions

    (@smallwebsolutions)

    Any chance for help on this? I think I can work around this be deleting all events prior to the current date, but even if I do so, I won’t be able to update TEC going forward if the slider disappears when I do.

    And it is TEC that is causing the issue. I can create other kinds of sliders that work just fine. But not one using TEC feed.

    Thanks.

    Plugin Support Abz

    (@abzlevelup)

    Hi, @smallwebsolutions, apologies for the delayed response here. With the v6, we retired a couple of functions/methods that we suspect caused breaking changes with the third-party plugin you’re using. Although we cannot pinpoint the function the slider uses, you could share our Developer Changes with the MetaSlider Team. See the URL here for reference: https://theeventscalendar.com/knowledgebase/k/developer-changes-version-6-0-with-legacy-views-removal/.

    That being said, the only workaround we have is for you to use the previous version of the plugin, v5.16.x.x, and since you’re using a premium third-party plugin, we do not provide support for it.

    We appreciate your patience.

    Best,
    Abz

    Plugin Support Abz

    (@abzlevelup)

    Hi @smallwebsolutions,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

Viewing 11 replies - 1 through 11 (of 11 total)
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