MetaSlider in conflict with Page Builder after a save.

Hi @potoman

Sorry to hear about the hassle.

I noticed you also opened a support topic on our forum: https://siteorigin.com/thread/page-builder-broke-all-pages-and/.

I’ve escalated the matter, we’ll reply ASAP.

If this helps, the latest versions for MetaSlider are:
Free – 3.10.3
Add-on pack – 2.12.0

The add-on pack has a bug fix in 2.11.0 that could be related. It only affected some databases but it would cause a timeout (especially if you have a lot of rows).

Try disabling the add-on pack and see if it resolves your issue.

Also upgrade if you can.

Hello @kbat82,

Thanks for your reply.

After investigating, I found out that there is a conflict between Meta Slider Add-On and Page Builder plugins now.

I just updated to

Metaslider – Version 3.10.3
Add-on pack – Version 2.12

Unfortunately, nothing changed. The issue is still the same.

Regards
Potoman

Hello Andrew ( @misplon ),

Here’s the error in red that is displayed in the console when trying to disply the home page of the site, designed with SiteOrigin Page Builder and including MetaSlider sliders.

[Exception… “Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIContentSniffer.getMIMETypeFromContent]” nsresult: “0x80040111 (NS_ERROR_NOT_AVAILABLE)” location: “JS frame :: resource:///modules/FaviconLoader.jsm :: onStopRequest :: line 181” data: no]

Thanks for your feedback,

Regards
Potoman

Hi Ptoman,

I see you have a caching plugin present and minify. Does clearing your minify and page cache help?

If not, can you try disabling all non-SiteOrigin plugins (leave Meta Slider active) and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

If that doesn’t help, please try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

Hello Andrew ( @misplon ),

Here are some screenshots with the page and the console:

Step 1
https://prntscr.com/luvh80
Potoclips.com – Start Page – Designed by SiteOrigin Page Builder – Step 1 – Metaslider Deactivated

Step 2
https://prntscr.com/luvhjl
Potoclips.com – Start Page – Designed by SiteOrigin Page Builder – Step 2 – Metaslider Activated

Step 3
https://prntscr.com/luvhsn
Potoclips.com – Start Page – Designed by SiteOrigin Page Builder – Step 3 – Metaslider Deactivated

Regards,
Potoman

Hi Potoman

Thanks for the feedback.

When able, please can you run through the troubleshooting steps provided by Alex above and let us know the results.

Hello alexgso (@alexgso),

Here are my feedbacks,

Does clearing your minify and page cache help?

Minify?
I cleared SuperCache and Optimize cache.
Issue still there.

If not, can you try disabling all non-SiteOrigin plugins (leave Meta Slider active) and see if this fixes the issue?
Already previously done.
Like explained, I deactivated all the plugins, except SiteOrigin ones.
No more issue. Once I only reactivated Metaslider, the same issue reappeared.
Which means that the issue is related to MetaSlider and Page Builder. Both of them were working previously before I saved a post managed with Page Builder yesterday. I have been using Metaslider for the last two years, with no particular issues with other plugins. I have been more intensively using Page Builder in posts for the last week.

Regards,
Potoman

Hi potoman,

Just to confirm, this issue occurs when the only plugins enabled are from SiteOrigin and MetaSlider, right?

Hi potoman,

We’re unable to recreate locally. We can either assist you in accessing your error logs or we could log in to investigate further.

If you’d like us to log in, please reach out via the SiteOrigin.com thread.

Hello Alexgso (@alexgso),

Just to confirm, this issue occurs when the only plugins enabled are from SiteOrigin and MetaSlider, right?
Yes it does

Regards,
Potoman

Hello Alexgso (@alexgso),

We’re unable to recreate locally. We can either assist you in accessing your error logs or we could log in to investigate further.
Please send me an email at [email protected] and we will see how you could log in to investigate further.

Regards,
Potoman

Hi Potoman

We’re really well set up on our forum for private replies and login detail requests. I’ll send a request now on your siteorigin.com thread. For our free users this is the support platform we can assist on.

Thread posts here: https://siteorigin.com/thread/page-builder-conflict-with-meta-slider/. Thanks.