Metaslider can’t change size of slider

  • Resolved ryanchmura

    (@ryanchmura)


    6 years, 7 months ago

    Most of my metasliders have had the size changed from 800 x 700 to 700 x 300. I try and change it and save it and when I reload the page it is back to 700 x 300. How can I change all the sizes to 800 x 700 and have it stay

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @ryanchmura,

    Can you open the developer tools while trying to save and see what errors you get? Open the tools before you save, then save, then check the “Console” tab for errors (in red), or the “Network” tab for the response object. It’s easiest in Google Chrome.

    https://updraftplus.com/faqs/how-do-i-open-my-browsers-developer-tools/

    Thread Starter ryanchmura

    (@ryanchmura)

    console log only had 1 yellow warning: Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help, check https://xhr.spec.whatwg.org/.

    and network: {success: true, data: {message: “The slideshow was successfully updated.”}}
    data
    :
    {message: “The slideshow was successfully updated.”}
    success
    :
    true

    So it appears like it works, but when I reload the page it is back to 700 x 300

    Hi @ryanchmura,

    Do you know how to check PHP error logs on your server? Maybe in cPanel?

    Also, try disabling the cropping under Advanced Settings and see if that does anything.

    Third option, disable all other plugins, then if it works, re-enable each plugin one by one to find where the function breaks.

    Hi @ryanchmura

    I’m going to mark this as resolved as we didn’t hear back, but please feel free to comment or open a new issue if needed, thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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