meta key and tag email

  • Resolved lorenzocp

    (@lorenzocp)


    2 months, 2 weeks ago

    Hello,

    I am here again to take advantage of your patience and experience.

    I am having problems with the content of the notification emails: In the form I added some fields to write the donor’s address and enabled both “Save in donor record” and “Show in receipt” but in the receipt email, the donor’s contact details do not appear!

    Having multiple forms, I inserted different meta keys for each field that could have the same label (for example indirizzo_mg and indirizzo_al for the address respectively in the modules “Messe gregoriane” and “Accendi un lumino”).

    Then I configured: Settings -> New Donation (and New Offline Donation) inserting the appropriate mail tag in the mail text area.

    Why then, in the donation notification email, the donor’s data does not appear?

    I also have an other minor question: I added a second email address as receiver of any donation receipt, but at the moment it only reaches the first one.

    thanks for your job and your help.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter lorenzocp

    (@lorenzocp)

    I update the topic because i partly solved the problem by using the “billing address” field.

    Now I would like to change the thank you page because it writes “billing address” (i would like to avoid the word “billing”) in the donor’s information.

    I tried to edit the thank you page changing the shortcode from [give_receipt] to [give_receipt billing_address=no] but nothing changed.

    I hope you can help me.

    Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @lorenzocp ,

    Glad you reached out! Happy to help with this one.

    Moreover, please excuse the slow turnaround here, and I’m happy that you were able to resolve your initial issue.

    There’s no easy setting to remove that from the confirmation page, but there are two ways that you can utilize to either remove or change that section.

    Hide the Billing Address information from the Confirmation Page using CSS

    You can hide the that information using CSS. You can use this code snippet to hide it:

    .details-row details-row--billing-address{
        display: none;
    }

    Make sure to insert that in the custom styles section in the Design Tab — https://share.zight.com/E0uNqeNk.

    You can read more about this in here — https://givewp.com/documentation/core/give-forms/visual-form-builder/#designing-your-form.

    Change the Billing Address String using Loco Translate

    Loco translate is normally used for translating to other languages, but in your case, you can also change the string for the Billing Address by using your own language.

    Our guide for doing that using Loco can be found here — https://givewp.com/documentation/resources/translating-give/translating-givewp-with-loco-translate/.

    Please let me know if you have further questions.

    I’m always happy to help!

    Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @lorenzocp ,

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Have a great day!

    Thread Starter lorenzocp

    (@lorenzocp)

    yes, i really appreciated your help and I fixed that issue following your instructions.

    btw, note that in the “Template tags” it is not provided a “phone number tag”, while there are two differents tags: billing_address and offline_mailing_address (while the building tools just offers the billing address).

    I hope you add an “offline mailing address” tool and a “phone number” tag asap.

    Best regards

Viewing 4 replies - 1 through 4 (of 4 total)
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