Meta box not displaying

Hi @adejones

Thanks for using our plugin.

We haven’t been able to reproduce this issue.

Can you go to Tools > Site Health > Info, and copy site info:

Then paste the information here.

Thanks,

Sure:

`
### wp-core ###

version: 6.4.3
site_language: en_GB
user_language: en_GB
timezone: Europe/London
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 2
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/assemblyleamingt/public_html
wordpress_size: loading...
uploads_path: /home/assemblyleamingt/public_html/wp-content/uploads
uploads_size: loading...
themes_path: /home/assemblyleamingt/public_html/wp-content/themes
themes_size: loading...
plugins_path: /home/assemblyleamingt/public_html/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-active-theme ###

name:  (Assembly)
version: 1.0
author: Adrian Jones
author_website: (undefined)
parent_theme: none
theme_features: core-block-patterns, html5, post-thumbnails, widgets-block-editor, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets, menus
theme_path: /home/assemblyleamingt/public_html/wp-content/themes/Assembly
auto_update: Disabled

### wp-plugins-active (9) ###

Advanced Custom Fields PRO: version: 6.2.5, author: WP Engine, Auto-updates disabled
Gravity Forms: version: 2.8.2, author: Gravity Forms, Auto-updates enabled
Gravity Forms Mailchimp Add-On: version: 5.2.0, author: Gravity Forms, Auto-updates disabled
PublishPress Future: version: 3.2.0, author: PublishPress, Auto-updates disabled
Search & Filter Pro: version: 2.5.14, author: Code Amp (latest version: 2.5.17), Auto-updates disabled
ShiftNav Pro - Responsive Mobile Menu: version: 1.7.2, author: Chris Mavricos, SevenSpark, Auto-updates disabled
Ultimate GDPR & CCPA: version: 4.3, author: CreateIT, Auto-updates disabled
UpdraftPlus - Backup/Restore: version: 1.23.16, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
User Role Editor Pro: version: 4.63.4, author: Vladimir Garagulia (latest version: 4.64.1), Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: 1
post_max_size: 64M
upload_max_filesize: 128M
max_effective_size: 64 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 3.10.0-1160.76.1.el7.x86_64 x86_64
httpd_software: Apache
php_version: 8.0.30 64bit
php_sapi: fpm-fcgi
max_input_variables: 1500
time_limit: 60
memory_limit: 512M
max_input_time: 60
upload_max_filesize: 128M
php_post_max_size: 64M
curl_version: 8.5.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-01-31T10:05:49+00:00
utc-time: Wednesday, 31-Jan-24 10:05:49 UTC
server-time: 2024-01-31T10:05:47+00:00

### wp-database ###

extension: mysqli
server_version: 5.7.44
client_version: mysqlnd 8.0.30
max_allowed_packet: 268435456
max_connections: 151

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/assemblyleamingt/public_html/wp-content
WP_PLUGIN_DIR: /home/assemblyleamingt/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

`

@adejones Can you please try test this with only PublishPress Future installed? Does the issue still persists?

Thanks,

@rizaardiyanto Yes I can confirm that after deactivating all plugins except PublishPress Future, the issue still occurs.

I can also confirm that after switching to a default WP theme, it still occurs there too.

@adejones Can you please right click > Inspect > Console. Do you see any error there?

Yes, there is:

@adejones Can you please hover on the react-dom.min.js?

Sure

@adejones Does the metabox not showing for both new post and existing post, or only existing post?

Thanks,

correct, it doesn’t show for any. Just in case it was related to category or publish date I tried different existing posts and also new posts but it doesn’t appear at all for any.

@adejones Can you please check if you have something like this in Future setting?

both of the checks at the top of the diagnostics tab have “passed”.

@adejones The 2 previous report issues are both on classic editor. Did you use Classic or Block editor?

@rizaardiyanto I am using classic editor. Thanks.

Hey, just wondering if there was any progress with this? The client is keen to get using this and is chasing, I fear they may look at alternatives if this doesn’t work but I am reluctant because I have used your product many times successfully before and am a fan.

Would it help if I gave you WP access so you could look in to this yourself on the live website?