Messenger widget not working

  • Resolved abidcastaneda

    (@abidcastaneda)


    4 years, 5 months ago

    Hi, I saw someone posted this problem earlier, but I included this code:
    <script>
    function buttonizerInitialized() {
    FB.XFBML.parse()
    }
    </script>

    In the header section of my wordpress website and it didn’t work, changed to the footer section and still didn’t work, I got this on the console after I added that piece of code:
    frontend.min.js?v=7c…82e461&ver=5.5.1:26 Buttonizer: OH NO! ERROR: ‘undefined’. That’s all we know… Please check your PHP logs or contact Buttonizer support if you need help.
    (anonymous) @ frontend.min.js?v=7c…82e461&ver=5.5.1:26
    Promise.catch (async)
    value @ frontend.min.js?v=7c…82e461&ver=5.5.1:26
    923 @ frontend.min.js?v=7c…82e461&ver=5.5.1:26
    n @ frontend.min.js?v=7c…82e461&ver=5.5.1:26
    (anonymous) @ frontend.min.js?v=7c…82e461&ver=5.5.1:26
    (anonymous) @ frontend.min.js?v=7c…82e461&ver=5.5.1:26

    The message window shows on the desktop site, but not on the mobile site and when I send a message through the desktop site the facebook page doesn’t recieve it.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter abidcastaneda

    (@abidcastaneda)

    Ok, I solved that, but now, I get this:

    frontend.min.js?v=7c…82e461&ver=5.5.1:26 Uncaught TypeError: Cannot read property ‘style’ of null
    at t.value (frontend.min.js?v=7c…82e461&ver=5.5.1:26)
    at HTMLAnchorElement.<anonymous> (frontend.min.js?v=7c…82e461&ver=5.5.1:26)
    value @ frontend.min.js?v=7c…82e461&ver=5.5.1:26
    (anonymous) @ frontend.min.js?v=7c…82e461&ver=5.5.1:26

    Thread Starter abidcastaneda

    (@abidcastaneda)

    And the messenger chat window still doesn’t open, but now it doesn’t open neither on desktop or mobile.

    Plugin Author Buttonizer

    (@buttonizer)

    Hi @abidcastaneda ,

    We’re aware of the issue and are trying to troubleshoot it via our Buttonizer Community: https://community.buttonizer.pro/d/454-messenger-chat-mobile/15

    If you havy any additional information/tips we’d love to hear them ??

Viewing 3 replies - 1 through 3 (of 3 total)
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