Messages go to spam

  • Resolved einarso

    (@einarso)


    4 years, 10 months ago

    Many of my users experience they never get the confirmation and other e-mails from the system because it is considered spam. This is at least true for those who use gmail. Any tips?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author codepeople

    (@codepeople)

    Hi,

    Please check the “from” email address used in the settings. Note that if you use a “from” email from a public email service like “@hotmail.com”, “@aol.com”, “@outlook.com”, “@gmail.com”, … it will be filtered by most antispam systems since the email will be identified as “not originated at the expected server”.

    Try using a “from” address that belongs to the website domain.

    Thank you for using the plugin!

    Thread Starter einarso

    (@einarso)

    Enjoy the plugin – well done. Used it without problems for many years ?? We are using [email protected] as from address, so I guess the problems is something else…. ??

    Plugin Author codepeople

    (@codepeople)

    Hi,

    Then the originating IP address may be blacklisted by some external email services. In that case o solution is to use an external email delivery service like Gmail SMTP or other SMTP / Email delivery service.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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