Messages for Mollie Payment Status

  • Hello,

    I have Molly Payments installed and currently still in Test mode on my website. After checkout, depending on the payment status you select, you will be redirected to the Thank You page or “back” to the checkout page.

    When the payment is succesfull you are redirected to the Thank You page, as it should be and there’s no issue here.

    When the payment is failed or cancelled, you will be redirected “back” to the checkout page. I say “back”, because it is the checkout page, only the checkout form only displays the payment portion of the form now and the page id is a completely different one. After choosing for another payment method the payment is succesfull and you are again redirected to the Thank You page.

    My question here is if it’s possible to add a text message to the checkout page you are redirected to after the failed and cancelled payments. It would be nice if the customer could have more info and context rather than just the checkout page again without any details as to what to do to proceed, or even to know why after checkout you are being redirected back to checkout again.

    If messages can be added to the page depending on the payment status, where can I do this? I use Elementor and the page that I’m being redirected to seems like a hidden or temporary page that can’t be accessed with Elementor. Is there a php file somewhere in the plugin’s backend and do you have documentation as to how to add messages to this?

    Also, the fact that I don’t see any messages regarding the payment status failed or cancelled, is this because I’m in test mode? What is being shown to the customer in live mode?

    Thank you in advance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter may

    (@mcp2019)

    I forgot this:

    Only the Pending Payment Status shows a message: We have not received a definite payment status. You will receive an email as soon as we receive a confirmation of the bank/merchant.

    This message is shown on the Thank You page. But I guess this message is generated by Woocommerce.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @mcp2019

    In test mode, when you select a negative result, you may be redirected to the Pay for order page, or order-pay endpoint. This is a checkout endpoint that could also be reached from the my-account section by attempting the payment for a pending order.

    In live mode, the user should be presented with an error message when being returned to the checkout endpoint. But for test mode your input is entirely valid as it is not clear to the buyer why the payment restarts. But this is just not part of the Mollie test system, as far as I am aware. The team is working on improving the test mode responses, though, so there may be changes to this in a future update.

    The string you mentioned is added by Mollie. If you want this to say something else (or nothing), this could be changed with the translation files, for example with a plugin like Loco Translate.

    I hope this helps!

    Kind regards
    Niklas

Viewing 2 replies - 1 through 2 (of 2 total)
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