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Resolved clairedelune
(@clairedelune)

3 years, 7 months ago

Good morning

I am just wondering if you can help me to remove the messages banner in my Woocommerce installation.

I currently have two messages that persistently display in the message banner every time I work in Woo. One message is about the legacy coupons removal and the other is a thank you note for updating the plugin.

I have taken all steps as instructed by the plugin and tried clicking the top right hand corner X to dismiss the messages but they persist.

Please help, please, please, please, pretty please … with a cherry on top! ??

Many thanks in advance ~ have a nice day.

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support

(@gabrielfuentes)

Hi there ??

That’s strange! Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thank you!

Thread Starter

clairedelune

(@clairedelune)

3 years, 7 months ago

Thanks. It is very long and I can’t seem to copy it using my iPad. How can I get it for you?

Thread Starter

clairedelune

(@clairedelune)

3 years, 7 months ago

It’s ok, I managed to grab it manually.

Here it is:


### WordPress Environment ###

WordPress address (URL): https://**********.com.au
Site address (URL): https://**********.com.au
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.11
PHP Post Max Size: 1,000 MB
PHP Time Limit: 30
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.6.49-cll-lve
Max Upload Size: 1,000 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: wp_
Total Database Size: 43.09MB
Database Data Size: 38.82MB
Database Index Size: 4.27MB
wp_woocommerce_sessions: Data: 0.43MB + Index: 0.02MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_admin_columns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_b2s_posts: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_b2s_posts_drafts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_b2s_posts_favorites: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_b2s_posts_network_details: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_b2s_posts_sched_details: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_b2s_user: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_b2s_user_contact: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_b2s_user_network_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_blog_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cmplz_cookiebanners: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cmplz_cookies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cmplz_dnsmpd: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cmplz_services: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_dae_linkmeta: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_dae_links: Data: 1.35MB + Index: 0.05MB + Engine MyISAM
wp_dae_subscribermeta: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_dae_subscribers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_gdpr_cc_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_custom_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_dynamic_segment_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_feature_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_forms: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_mapping_to_external_entities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletters: Data: 0.75MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_links: Data: 0.40MB + Index: 0.16MB + Engine MyISAM
wp_mailpoet_newsletter_option: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_newsletter_option_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_newsletter_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_templates: Data: 7.85MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_scheduled_tasks: Data: 0.16MB + Index: 0.05MB + Engine MyISAM
wp_mailpoet_scheduled_task_subscribers: Data: 0.25MB + Index: 0.21MB + Engine MyISAM
wp_mailpoet_segments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_sending_queues: Data: 4.75MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_settings: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_clicks: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_mailpoet_statistics_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_newsletters: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_mailpoet_statistics_opens: Data: 0.01MB + Index: 0.04MB + Engine MyISAM
wp_mailpoet_statistics_unsubscribes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_woocommerce_purchases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_stats_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_subscribers: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wp_mailpoet_subscriber_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_subscriber_segment: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_user_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mail_bank: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mail_bank_logs: Data: 0.21MB + Index: 0.00MB + Engine MyISAM
wp_mail_bank_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mlw_qm_audit_trail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mlw_questions: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wp_mlw_quizzes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_mlw_results: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_moblc_link_details_table: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_moblc_scan_status_table: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_newsletter: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_newsletter_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_newsletter_sent: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_newsletter_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_newsletter_user_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 2.41MB + Index: 0.16MB + Engine InnoDB
wp_postmeta: Data: 3.38MB + Index: 0.61MB + Engine InnoDB
wp_posts: Data: 6.47MB + Index: 0.23MB + Engine InnoDB
wp_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sitemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.10MB + Index: 0.02MB + Engine MyISAM
wp_tm_tasks: Data: 0.07MB + Index: 0.02MB + Engine MyISAM
wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfconfig: Data: 3.07MB + Index: 0.02MB + Engine MyISAM
wp_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wffilemods: Data: 3.09MB + Index: 0.62MB + Engine MyISAM
wp_wfhits: Data: 0.39MB + Index: 0.04MB + Engine MyISAM
wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfissues: Data: 0.08MB + Index: 0.03MB + Engine MyISAM
wp_wfknownfilelist: Data: 1.65MB + Index: 0.19MB + Engine MyISAM
wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wflocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wflogins: Data: 0.25MB + Index: 0.06MB + Engine MyISAM
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfstatus: Data: 0.18MB + Index: 0.07MB + Engine MyISAM
wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_zbscrm_api_keys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_admlog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_aka: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zbs_companies: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_zbs_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zbs_customfields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zbs_dbmigration_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_dbmigration_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_zbs_events: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_zbs_event_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_externalsources: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zbs_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_invoices: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_zbs_lineitems: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zbs_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_object_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_quotes: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_zbs_quotes_templates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_security_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_segments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_segments_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_settings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_sys_cronmanagerlogs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_sys_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_sys_email_hist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_tags_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_tax_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_temphash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_transactions: Data: 0.02MB + Index: 0.14MB + Engine InnoDB

### Post Type Counts ###

attachment: 479
customize_changeset: 5
custom_css: 1
dae_download: 35
ec_store: 15
elementor_library: 2
jetpack_migration: 2
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
mailpoet_page: 1
nav_menu_item: 8
oembed_cache: 11
page: 41
post: 62
product: 47
qmn_log: 2
qsm_quiz: 2
revision: 59
shop_coupon: 2
shortcoder: 201

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

Akismet Anti-Spam: by Automattic – 4.1.10
miniOrange Broken Link Checker/Finder: by miniOrange – 2.0.2
Classic Editor: by WordPress Contributors – 1.6.2
Comment Reply Email Notification: by Arno Welzel – 1.13.0
Download After Email: by MK-Scripts – 2.1.1
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
Flexy Breadcrumb: by PressTigers – 1.1.4
GDPR Cookie Compliance (CCPA, PIPEDA ready): by Moove Agency – 4.5.8
Head Meta Data: by Jeff Starr – 20210713
Jetpack Boost: by Automattic – 1.2.0
Jetpack: by Automattic – 10.0
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.23.1
MailPoet 3 Premium (New): by MailPoet – 3.67.0
MailPoet 3 (New): by MailPoet – 3.67.0
Search Regex: by John Godley – 2.4.1
Shortcoder: by Aakash Chakravarthy – 5.5
Shortcodes Ultimate: by Vladimir Anokhin – 5.10.2
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Big File Uploads: by Infinite Uploads – 2.0.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.com
DavidAnderson – 1.16.60

WooCommerce Shipping & Tax: by WooCommerce – 1.25.18
WooCommerce: by Automattic – 5.6.0
Wordfence Security: by Wordfence – 7.5.5
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.12

Jetpack CRM: by Automattic – 4.2.3

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

installatron_hide_status_test.php: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #103 - /shop/
Cart: #4340 - /cart/
Checkout: #4341 - /checkout/
My account: #4342 - /account/
Terms and conditions: #83 - /legals/terms-of-use/

### Theme ###

Name: GeneratePress
Version: 3.0.4
Author URL: https://tomusborne.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 49
Oldest: 2021-08-05 04:40:58 +0000
Newest: 2021-08-21 01:59:26 +0000

### Status report information ###

Generated at: 2021-08-21 13:19:55 +08:00

Plugin Support

B C. a11n

(@battouly)

3 years, 7 months ago

Hi @clairedelune,

Thanks for the system status report.

This is usually due to a caching problem on your site.

I recommend you try to clear your browser cache and test it from a different browser to see if the notifications are dismissed.

If you have a second admin account on your site, you log into the different admin account and dismissed the notifications – I know that sounds too basic to be true, but we have seen cases where that fixed it ?? .

MayKato

(@maykato)

3 years, 6 months ago

Hi @clairedelune

We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

Thread Starter

clairedelune

(@clairedelune)

3 years, 6 months ago

Apologies for the delay in responding.

I will try on a pc, it is persisting in my iOS Safari browser even after clearing caches and deactivating content blockers. I’ll let you know when it is done.

Plugin Support