Message shows two times instead of one

  • Resolved potatolove

    (@potatolove)


    1 year, 2 months ago

    Hi,

    i’m using Elementor, WooCommerce and your Plugin. If i add a product to the cart, your message appears (like it should). But the problem is, the message shows two times instead of one time. It is one woocommerce-message container, in which the error message appears two times.

    Everything works fine beside of this. But it is annoying for the customers to see the message two times.

    • This topic was modified 1 year, 2 months ago by potatolove.
    • This topic was modified 1 year, 2 months ago by potatolove.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Md. Ibrahim Khalil

    (@mdibrahimk48)

    Hello,

    We apologize for the inconvenience you’re experiencing with our plugin. Can you please share your website’s URL along with some screenshots? We need to investigate and take the necessary steps to fix the issue.

    Thanks for your cooperation!

    Thread Starter potatolove

    (@potatolove)

    The site is still in development, so it is protected behind a htaccess. Can you give me an email adress or something like this, so i can send you the URL and the htaccess information?

    Plugin Contributor Md. Ibrahim Khalil

    (@mdibrahimk48)

    Hello,

    According to the Forum Guidelines, we can’t share email addresses here. You can share screenshots/screen-recorded demonstration videos so we can provide you with suggestions after understanding your situation.

    Thank you!

    Thread Starter potatolove

    (@potatolove)

    Thanks for your reply.

    The steps to reproduce the problem are the following:

    • Adding a product to cart, which is already in cart
    • The page redirects you to the homepage
    • The error message, which your plugin adds, is displayed two times (see this image: https://pasteboard.co/sBXFV1NO4cGi.png)

    As you can see, the error message is displayed two times in the WooCommerce message. Do you have any idea?

    Plugin Contributor Md. Ibrahim Khalil

    (@mdibrahimk48)

    Could you please provide screenshots of the error message, ensuring that it is displayed in English?
    If the error message appears twice, you can choose to hide one of them using Custom CSS if you prefer.

    Thread Starter potatolove

    (@potatolove)

    Hey, i recreated the error with the default english messages: https://pasteboard.co/pR99FOb8n2P8.png.

    How would you do this with CSS? I would’ve an idea how to resolve it with JS/jQuery, but i don’t know how to do this with plain CSS.

    Thanks for your answers!

    Plugin Contributor Md. Ibrahim Khalil

    (@mdibrahimk48)

    If you could share the URL we will be able to check this.

    Plugin Contributor Md. Ibrahim Khalil

    (@mdibrahimk48)

    Since we haven’t heard back from you, we’re assuming that the issue has been resolved. We’re marking this thread as resolved now. If you require further assistance, please feel free to open a new thread.

    Good Day!

Viewing 8 replies - 1 through 8 (of 8 total)
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