Data not deleted after request

  • Resolved kittyh

    (@kittyh)


    6 years, 10 months ago

    Hi and thanks for the great plugin.

    I’m doing a test to see how the deletion of data works. I have two issues:

    1. I get this message when trying to delete a user’s data:

    “Personal data was found for this user but was not erased.
    Customer download permissions have been retained.”

    Do you know why I can’t delete all of the data?

    The site has both a registration form and Woocommerce.

    2. The user and all their details are still appearing in the “entries” database of the Forms section, so their data has not been deleted.

    • This topic was modified 6 years, 10 months ago by kittyh.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jb Audras

    (@audrasjb)

    Hi,

    I guess this is a limitation from WooCommerce. Please update this plugin to the last version 3.4.x since I believe they are releasing a new version right now ??

    By the way, this plugin only handles WordPress Core features for GDPR coming with 4.9.6, third-party plugins have to conforms to Core Privacy system (and I’m sure Woocommerce do!).

    I’m closing this ticket for the moment but feel free to ask for anything and I’ll be glad to answer/reopen it!

    Cheers,
    Jb

    Thread Starter kittyh

    (@kittyh)

    OK yes I found a setting within WooCommerce that allowed me to resolve part one of this questions but 2. is not resolved as your plugin does not seem to communicate with Gravity Forms.

    Thanks, will reopen if I can’t get them to help.

    Plugin Author Jb Audras

    (@audrasjb)

    Hi,

    Yes this plugin can’t communicate with any plugin indeed ??
    These plugins have to communicate to WordPress Core privacy system and then this plugin will be able to handle these plugins ??

    GDPR Data Request Form is nothing but a bridge between WordPress Core Privacy Request Management and your website front-end.

    Let me know if you need help and don’t feel afraid of reopening this thread!

    Cheers,
    Jb

Viewing 3 replies - 1 through 3 (of 3 total)
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