• Resolved hortense85

    (@hortense85)


    Hi there,
    I installed this plugin (free version) on our wordpress/woocommerce website. It works just fine concerning the merging of orders and is really simple to use for my team, which is why I’d like to keep it. BUT this is what happens in Woocommerce’s Sales Reports or Statistics (same thing occurs wether it’s the old reports section or the new WP4.0+ Statistics section) :

    I merge Order A made on 03/12 (day/month) for 100$
    with Order B made on 04/12 for 150$ – this order B is designated as the PARENT one
    I’ve got a new combined Order on the 04/12 for 250$, so far so good.

    But in the Sales Report, here’s what it does :
    Sales report from the 03/12 were 1000$ and are now 900$ (100$ have been removed when the orders were combined, which is logical)
    Sales report from the 04/12 were 2150$ and are now 0$ !!! It should be 2250$ (the former amount + the amount added to the order by combination)…

    Do you know how to make this work properly please ? as my team relates heavily on those reports to reach their sales goals. You can probably reproduce this case easily, at least please tell me if it does the same for you.

    Sales reports is in the WooCommerce menu > Reports
    OR the Statistics menu which also shows the same issue.

    Thank you very much in advance,
    Have a nice day, best regards

    • This topic was modified 2 years, 11 months ago by hortense85.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Fahad Mahmood

    (@fahadmahmood)

    @hortense85 we appreciate the detailed feedback. Thank you for bringing it to our attention, we never checked it from statistics aspect. Let us try to reproduce, in case we won’t be able to reproduce then we might need a video recording from you. Please wait.

    Plugin Support acrobaticsjs

    (@acrobaticsjs)

    @hortense85 we have checked it on our end and we are getting the same stats in Reports before and after the combination. Please share your results before and after the combination through screenshots.

    Thread Starter hortense85

    (@hortense85)

    Hi and thank you so much for answering so quickly (didn’t expect it).
    So I made a video to show you exactly what happens : https://www.youtube.com/watch?v=jGRIbnNEsWE
    If you have any question, don’t hesitate to post them here, thank you !
    Best regards,

    Plugin Support acrobaticsjs

    (@acrobaticsjs)

    Thanks the video, we will check it.

    Thread Starter hortense85

    (@hortense85)

    Hi ??

    Did you have any ideas about my problem please ?
    (Saw the topic marked “Resolved” but I don’t think it is, is it ???)

    Thanks in advance,
    Best regards

    Plugin Support acrobaticsjs

    (@acrobaticsjs)

    When we resolve a topic it means that we have found the reason of issue and fixed it. But that version is not released as we are testing it or working on some new features requested. We have resolved your ticket because we will release this fix in next version.

    In case you will not get it fixed in next version, you may open this thread again.

    Thanks

    Thread Starter hortense85

    (@hortense85)

    Ooook great ! ?? Thank you.
    Any idea of a date for the release of next version please ?
    Have a great day ??

    Plugin Support jQuery Acrobatics

    (@jqueryacrobatics)

    @hortense85 we were about to release it last night but due to some workload we couldn’t finalize the testing. Please wait, hopefully in the same week you will get it.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Merged orders appear wrong in sales reports’ is closed to new replies.