Menu toggle on mobile refreshing page

  • Resolved karemkadidola

    (@karemkadidola)


    6 years, 5 months ago

    I use thefour lite theme. I have a problem caused by yoast plugin. when i open my website on mobile (android) and i click on toggle menu in order to click on a menu item and chage the page the menu toggle off (refreshes the page) disalowing access to menu items. i am forced to remain at homepage all the time. and this is very bad experience for my clients.

    I did not where could the problem come from. i them deactivated all plugings and started reactivating one by one. and it is only after reactivating yoast plugin that the problem occured again.

    Do you have any idea of solving this

    Thank you very much in advance

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • MariusG

    (@marius_codeinwp)

    Hi @karemkadidola,

    We’ve noticed you are currently using Yoast SEO 8.4. Please update to the latest version, 9.0.1 and check if the issue persists. If it does, unfortunately, there is nothing we can do. It seems like the issue is on the theme’s side, it would be best to contact its developers and ask them to make the theme compatible with Yoast SEO.

    Thread Starter karemkadidola

    (@karemkadidola)

    i managed to find the cause of the problem.

    Indeed on my mobile phone i was connected (in wordpress) so i had the admin bar on top of the screen and somehow the toggle menu button was in a position such as when i touch (click on it) it’s as if i click on first menu item which is right under and (this triggers page to reload.

    I then tried to open my website on another mobile phone and i had no problem. and i logged off wordpress from my own mobile phone and had no more admin bar on top of the screen and the problem dissapeared.

    I am 100% sure that you did not even test on your side to reproduce the problem otherwise you would have noticed that you would not experience any of the problem, yet i think every good support agent this is the first thing he would do. and i think this is why we send the link of the concerned issue … anyway …

    Lastly I believe this (tiny) problem is not theme related as you mentionned but Yoast related issue as i said this only happened when yoast plugin was active.

    regards

    Thread Starter karemkadidola

    (@karemkadidola)

    Well i won’t let this exchange on a position where i am kind of blaming support team I really want to say even if everyone knows this … i think … that Yoast is just the best wordpress SEO tools of all times. full of wonderfull features.

    And I thank a lot all the developping team to make available for us such amazing plugin

    Thank you so much

    best regards

    Plugin Support devnihil

    (@devnihil)

    Thanks for letting us know you were able to resolve the issue and for the compliments. We are going ahead and marking this issue as resolved. If you require any further assistance please create a new issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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