Menu showing on checkout pages for Events Calendar desktop view

  • Resolved measureddesigns

    (@andtay2001)


    2 years, 6 months ago

    Hi,

    Since updating to 4.1.10 the responsive burger menu appears when purchasing a ticket. The website uses the Event Tickets Plus and Events Calendar Pro plugins. All plugins are up to date.

    The end of the url is;
    /attendee-registration/?tickets_provider=tribe_wooticket

    This is for non logged in and logged in users.

    The mobile menu works as expected on all other parts of the site. It is only shown on small device widths.

    Thanks

    Andrew

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi Andrew,

    The link you sent is not working. Can you please resend it again?

    Regards,
    sumit

    Thread Starter measureddesigns

    (@andtay2001)

    Hi,

    Is there a way to send the link without making it public as the site is in production.

    Thanks

    Andrew

    Hi Andrew,

    Yesterday we release a new update of RM V4.1.11. I request you to please update RM to the latest version and then check. Hope your issue will get resolved. Let me know if you still face the same issue.

    Regards,
    sumit

    Thread Starter measureddesigns

    (@andtay2001)

    Hi,

    Still the same unfortunately.

    I can give you access to the staging site if there’s an email or ticket system I can send it to?

    Thanks

    Andrew

    Hi Andrew,

    This forum is for our free users only. For more information, I request you to please check the RM website for more details.

    As per forum guidelines

    For support of commercial themes or plugins, go to the official support channel.
    In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.
    Forum volunteers are also not given access to commercial products, so they would not know why a commercial theme or plugin is not working properly.

    Ultimately, the vendors are responsible for supporting their commercial product.
    If you are a vendor and observe someone asking questions about your paid plugin or theme, please direct them towards your own support resources.

    Regards,
    sumit

Viewing 5 replies - 1 through 5 (of 5 total)
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