Menu Resizing Problem after update

Hi @meideserve,

Can you please provide us with a screenshot of this issue?
I have checked on Chrome, but I see that the menu is responsive on mobile. https://prnt.sc/10iyf3v

Thank you.

oh yes, sure!
but what happens when you try to resize your browser?

i have done 5 screenshots to illustrate the problem… i dont know how to do screenvideo…
hope this helps to show u the problem!
this is all screenshot using my windows 10 desktop on google chrome incognito browser. same problem occurs on all google chrome.

here is the link:
https://drive.google.com/drive/folders/1803NO-vHu-bhayIwhz2TCdpw4tQHxxjY?usp=sharing

thanks!

Hi @meideserve,

Apologies for the late response.

I strongly recommend the following troubleshooting steps:

-Check that WordPress, your theme, and plugins are all up to date.
–Check if you are using a caching plugin, and if so, please clear its cache content and disable caching via its settings.
–Check for a plugin conflict: back up your site, for security purposes, and try to deactivate all of your plugins one by one, to see if any of them is causing the issue to appear.

Please let us know if any of these solved the issue.

Hi Danamv, thanks for reply! Here is my response:

-Check that WordPress, your theme, and plugins are all up to date.
> YES all updated.

–Check if you are using a caching plugin, and if so, please clear its cache content and disable caching via its settings.
> i tried to disable litespeedcache and problem is solved. But that was done on staging site (here: https://staging16.baby.meide.sg/) because I dont want to affect live site yet. If I disable litespeed cache, wouldn’t it slow down my website? Because the purpose of caching is to enhance the speed and user experience!

Why is there such a problem suddenly? No issues before the theme update. I’d like to keep litespeed for its many useful functions, instead of disabling it totally. litespeed cache really speeds my site up, and important for my SEO and Google rankings too. To help things, here is the caching setting:
https://drive.google.com/file/d/1Mh-8NBeg-TiT-p5OvJj8i72qlRlaOjBA/view?usp=sharing

Can I tweak it just a bit to solve the problem instead of entirely disabling caching?
Appreciate your help!

–Check for a plugin conflict: back up your site, for security purposes, and try to deactivate all of your plugins one by one, to see if any of them is causing the issue to appear.
> I think it is the problem with your theme update clashing with caching. But isn’t caching supposed to be extremely vital? Why got this problem??

• This reply was modified 3 years, 8 months ago by meideserve.

One more question:
I have tried to tweak the settings one by one in litespeedcache. But no matter what I tweak, the problem persists, unless I deactivate the whole plugin. That is very very sad!!

I tried to leave litespeedcache plugin activated without any settings changed. Now, I deactivated the sticky header plugin. Again, the problem is solved!
So, is the problem due to theme vs caching imcompatibility? Or is it due to sticky header vs litespeedcache conflict?

Alternatively, can I just enable sticky header without using a plugin with your theme?

Sorry, I am not keen to pay for Neve PRO Addon at the moment. There are so many bugs with the theme and I am losing confidence. In fact, I am considering changing themes if all these bugs are so persistent and cannot be resolved.

I have personally added this CSS code which has made the header sticky, after disabling sticky header plugin. Don’t even need to pay for the “PRO addon”…

I hope this will help all the other facing this problem with neve (whilst they are still hanging on to it).

/* STICKY TOP MENU START */
.header {
    position: fixed;
    top: 0;
    width: 100%;
    z-index: 997;
}
#content {
		padding-top: 90px;
}
/* STICKY TOP MENU END */

Hi @meideserve,

I’m sorry to hear about the issues, however, based on this thread seems like issues were only occurring with the LiteSpeed plugin activated so it should definitely be something related to cache or minification of CSS/JS files that are minified by the plugin.

In case you face any bugs with the Neve theme we are happy to assist – feel free to post them in our forum. Thanks!