Menu drop-down not working in mobile

  • db533

    (@db533)


    10 months ago

    My page has worked fine in mobile and desktop browsers for a long time. This morning, it looks like an issue is preventing the menu from working in mobile device browsers (Safari and Chrome on iOS).

    Opening the same link in a desktop browser, I see the expected 5 menu items in the menu bar. When I look in the mobile browsers, I see the expected dropdown box, that should open up the 5 options when clicked. This behaviour is correctly previewed in Theme / Menu configuration. But clicking on the menu dropdown has no effect.

    I did update several plugins a few days ago, but did not notice any negative consequences.

    Since this issue started, I updated to the latest version of the theme. No change.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi @db533,

    This sounds like plugin conflict. I’ve put together some possible solutions below which will help identify whether these are potential causes.

Checking for Plugin conflict

All of our themes have been developed following WordPress best practices and as such plugin conflicts are rare. However, these do happen. To test whether you’re issue is being caused by a conflicting plugin please follow the steps below:

1-Deactivate all of your plugins.

2-Now check to see if this has resolved any issues you’re experiencing.

3-If the issues are resolved please re-activate each plugin 1 at a time. After each activation check whether the problematic feature is still working.

4-Repeat step 3 until the problem re-occurs. The last plugin activated is the conflicting plugin.

If either of the above solutions worked, great! If not, please do let us know and we’ll continue to look into this issue further.

Regards,

Manoj
Viewing 1 replies (of 1 total)
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