Menu doesn’t work on mobile devices

  • Resolved ojabierto

    (@ojabierto)


    6 years, 6 months ago

    Hi there,

    I don’t know what I’m doing wrong but I’ve got the same issue as many other users with the menu on mobile devices. It simply doesn’t work and redirects me to https://eclictic.net/#

    All kind of help is very welcome. ??

    Thanks

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Theme Author oceanwp

    (@oceanwp)

    Hello, have you tried to disable your plugins to see if there is a conflict?

    Hello,

    I was having the same problem (header/menu) not displaying on mobile. After reading the reply above I went into plugins and it turned out that the Jetpack Mobile Theme setting within Jetpack was the culprit. As soon as I turned it off, everything works like a charm.

    Thank you so much! I was losing what little mind I have -:)

    Jim

    Thread Starter ojabierto

    (@ojabierto)

    Hello dear Oceanwp, winnisk,

    Ok, i’ll definitely do thaht, disable the plugins one by one. Thanks.

    Thread Starter ojabierto

    (@ojabierto)

    Hello,

    So I disabled all the plugins then reactivated one by one. I’ve pointed the problem and it comes from Ocean Extra plugin. Any idea to make the mobile menu work with this plugin acivated ?

    Thank you. ??

    Theme Author oceanwp

    (@oceanwp)

    Hello @winnisk, you are most welcome ??
    Hi @ojabierto, can you open a pre-purchase ticket on oceanwp.org and send me the login details of an admin account? I will try to see what is wrong.

    Thread Starter ojabierto

    (@ojabierto)

    Salut / Hi,

    @oceanwp I just did it. Thank you a lot.

    Romain

    Thread Starter ojabierto

    (@ojabierto)

    Problem solved thanks to your great support team ! Thumbs up !

    Theme Author oceanwp

    (@oceanwp)

    You’re welcome ??

Viewing 8 replies - 1 through 8 (of 8 total)
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