Menu disappears when I scroll on a mobile device

  • Resolved voliver

    (@voliver)


    5 years ago

    The main menu disappears if I scroll on a mobile device:
    – click on the menu icon (horizontal lines)
    – try to scroll down to get to the menu item I need
    – menu disappears!

    I am using an iPhone 7, iOS 13.1.3, Safari Browser. I have tried using Chrome as well with the same result.

    Unfortunately, I have a rather large menu structure for my website. I have been working on a copy of the website:
    [ redundant link removed ]

    When using the iPhone (and I have had the same report from someone who uses Android) if I expand the menu and then try to scroll down to get to the actual menu item I need, the menu disappears.

    This was working a few weeks ago – I have been making some changes to the website and I’m pretty sure it was working the last time I checked, but there have been a lot of problems with this theme lately so I could be mistaken.

    • This topic was modified 4 years, 11 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Theme Author CyberChimps

    (@cyberchimps)

    Our support team has responded to your email. Please check once.

    Thread Starter voliver

    (@voliver)

    I heard back from the support person. The suggestion I got was:

    —–
    Meanwhile can you please try by using a mobile menu customization option and use the menu style as a Fullscreen or Sidebar.
    ?
    Goto: Customizer->Header->Menu->Mobile Menu->Menu Style Layout.
    —–

    I didn’t realize this customization section even existed. I changed my setting to Fullscreen and it works just fine for me.

    Thanks for the help!!!

    Theme Author CyberChimps

    (@cyberchimps)

    @voliver Thanks for confirming ??

    We are glad we could assist you!

    Can you please share your valuable feedback about responsive here?

    It will help us to improve your experience!

    [ Signature deleted ]

    • This reply was modified 4 years, 11 months ago by Jan Dembowski.
Viewing 3 replies - 1 through 3 (of 3 total)
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