Membership upgrade/downgrade

  • Resolved Ryan

    (@fremzy)


    2 years, 3 months ago

    I’ve been testing this plugin. I noticed that when you do a membership upgrade or downgrade, the new membership takes effect immediately. This is not how (most) membership scenarios work. In real life, upgrades/downgrades usually happen at renewal, regardless of when they’re initiated.

    Hopefully, this can be corrected.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor James Welbes

    (@highprrrr)

    Hi @fremzy !

    Let me get with the team and see if there’s a solution for this.

    Plugin Support jkleinithemes

    (@jkleinithemes)

    In truth, this IS indeed how Restrict Content works. There are plenty of use cases where customers or the website owner actually want customer to be able to upgrade or downgrade at any point in time. When they downgrade, unless otherwise overridden, the customer’s account is prorated.

    I agree that it’s a lot “cleaner” for changes in plan to happen at renewal time.

    Thread Starter Ryan

    (@fremzy)

    Thanks @highprrrr and @jkleinithemes for looking into it.

    The majority of subscriptions are tailored to run monthly or yearly. It’s a bookkeeping nightmare trying to reconcile prorating customers who downgrade from an annual plan to a monthly plan. Plus, oftentimes, annual subscriptions have built-in discounts. If members can downgrade effective immediately, then they can take advantage of the discount built into the annual plan and then downgrade to a monthly plan (or even cancel entirely) causing significant loss. I personally don’t see a lot of use cases for instantaneous plan changes.

    Plugin Support Rebecca Diamond

    (@rebeccadiamond)

    Thank you for clarifying your use case! We are looking into this now with the development and project marketing teams ??

Viewing 4 replies - 1 through 4 (of 4 total)
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