Membership restriction stopping single course purchase from access?

Hey there,

It sounds like you might have your entire site restricted by the “Restrict site by membership level” setting. You can find this setting under “LifterLMS -> Settings -> Membership”

IF you have this setting enabled you *cannot* sell courses on their own outside of the membership and it sounds like you might want to disable this setting in favor of having a more robust LMS that can sell Memberships and Courses together or separately of each other.

Hey Thomas,
Thanks for the reply.
Actually I don’t have that setting no. I do have that page restricted to the 2 memberships.
Are you suggesting I remove the “restrict this content” tick, but leave the 2 memberships ticked.
THEN
1. Someone in that membership will be able to access
2. Someone that buys the course will be able to access

???

Hey Craig,

I believe I may have mis-diagnosed your issue initially.

So it sounds like you’re likely missing a setting somewhere. Here’s the requirements:

1) Have Course Z be available (for no additional cost) to members of Membership A & Membership B
2) Have Course Z be available for purchase to users who are in neither Membership A nor Membership B

If this is correct here’s your solution:

1) On the Course Z admin screen select “Restrict this Content” then select “Membership A” & “Membership B”
2) Navigate to the “Price Single” tab and select a price for the course

Now brand new (non members) who want the course will have the option to either buy the course or become a member of Membership A or Membership B.

If this is exactly what you’re doing and it’s not working, would you please send me a copy of your System Report (https://lifterlms.com/docs/how-to-use-the-lifterlms-system-report/) and I’ll take a stab at recreating your environment and seeing what’s going wrong here and why.

Thanks,

Hi Thomas,
That is exactly what I have set up.
There is some weird issue on my system where a lesson needs the permissions, just like the course itself, or a student gets “membership A or B needed to access this content” messages, I just worked around it by always adding permissions to lessons. (I worked out how to do it in the Db to save time)

Anyway, I have emailed you my system report.

Thanks

Hey Craig,

Ah, I didn’t realize you were restricting the individual lessons as well. This, for what it’s worth, shouldn’t be necessary for the implementation you’re trying to achieve. We fixed an bug a long way back that caused lessons to sometimes not obey their parent courses restriction settings and are planning to remove the lesson restriction metaboxes and functions in the future.

In the meantime, however, I’ve found an issue with the logic here for your specific scenario. I’ve written and am testing a patch, I’ll post the patch for you in an hour or so after I can fully test it so you don’t have to wait for another update to get your issue resolved.

Please stand by!

Hey Craig,

Please take a look at this patch file here (actually you don’t really need to look at) https://gist.github.com/thomasplevy/7b25c23554aece15ccb4

Could you replace the entire contents of “includes/functions/llms.functions.actions.php” with the contents of that gist.

That should fix the issue of lesson restrictions not functioning properly.

The issue was the order of the checks — it should be looking for course enrollment and then membership enrollment, instead it was checking membership first then enrollment. This will enable both individual course purchase and enrollment via any number of memberships.

Thanks for the catch, we’ll be including this patch in our next release, probably later this week, so when that’s released you can update without fear of your access breaking again.

Hey Thomas,
Excellent, that is great. I think that is totally the reason.
When you remove the lesson level thing, then some Db clean up to remove the lesson protection would be great too (as I have hundreds of lessons)

I went through and removed all the lesson level stuff already (sorry I didn’t get updated on this forum post in time to react ?? )
It is now working as expected.

But glad of the patch too, I will wait for the official update if you like.

FYI Benjamin has a login for our site, if you need to take a look around any time ??

Thanks for your help, very useful.

Glad to hear, take care!

Hi Thomas,

I am having a similar issue. I created a membership level for two courses and it ended up restricting pages (about us & info page) that I never added to the membership restrictions, nor were the membership restriction boxes checked for those pages.

Then, after deciding I didn’t want to use the membership function – partly because it was restricting other pages – I removed the courses from the membership and trashed the membership. Only now, not only are the about us & info page still restricted, but the courses remain restricted to the trashed membership as well.

At no point was the entire site restricted by membership level via lifterlms settings.

Thankfully I was able to resolve the issue.

I went to LifterLMS > Settings > Membership and unchecked the Redirect members to check box.

Now all of the previously restricted pages are no longer restricted and are available to view.

Hey @paracajon,

We have a fix for this pending but haven’t been able to integrate it into a release yet.

The issue is that our restrictions are not removed when items are moved to the trash AND that when a membership is moved to the trash, items restricted to it are not removed.

The solution is to do this manually, navigate to your courses find the “Membership Access” box and uncheck the box that says “Restrict this Content”

Take care,