Membership is cancelled but we still see next payment date in Pronamic pay

  • Resolved beabudai

    (@beabudai)


    2 months, 3 weeks ago

    Hi,

    Hey hi we have a problem with our system: we are using memberpress with mollie and promanic pay to receive recurring payments yearly for a membership. Some of the members has cancelled their membership but in Pronamic pay under the subscription tab it still says next payment 25 december 2025 for example, but we have more cases like this.

    Are these subscriptions cancelled now or why do we still see next payment date?

    Thanks for your answer,
    Bea

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Reüel

    (@pronamic_reuel)

    When a MemberPress subscription is cancelled, the corresponding Pronamic Pay subscription should also automatically have been updated to the ‘Cancelled’ status. The next payment date will not be shown then anymore in the Pronamic Pay subscription details.

    If the status of the subscriptions is not ‘Cancelled’, you might want to check the ‘Notes’ section in the subscription details to find out what caused the status change to the current status.

    Thread Starter beabudai

    (@beabudai)

    Hi Reüel, thank you for your time and reply. I appreciate you help!
    Where can I find this notes section?

    In Memberpress everything seems ok, and in Pronamic Pay at the subscriptions the status is cancelled but still it sais next payment 25 december 2025… I would like to be sure that people dont get charged after they cancel their membership.
    I attache the two screens.

    Best wishes, Bea

    Plugin Author Reüel

    (@pronamic_reuel)

    The red icon in the subscriptions overview reflects the subscription has been cancelled as expected in Pronamic Pay too. No payments will be started for subscription with this status.

    From your screenshot, I now understand which date you’re referring to (I was thinking about the date being listed in the subscription details, after clicking the “#1711” link — which will also list the “Notes” section). I’ve forwarded this to our developers, so the next payment date will only be listed for active subscriptions in the future. I expect this to land in the next plugin update and therefore already mark this support topic as ‘resolved’.

Viewing 3 replies - 1 through 3 (of 3 total)
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