Membership 2 Automated Email Responses Not sending email

Hello vhsreptile, I hope you are doing well today!

Thank you for letting us know. I have set up a testing environment to test it and will let you know the results tomorrow.

Kind regards,
Nastia

Hi Nastia,
How did you go with the test?

Hello vhsreptile, I trust you are doing well today!

I have confirmed that this is a bug and have flagged this for our developers to have a closer look. The fix will be out in the next plugin’s updates.

Thank you for bringing this to our attention!

Kind Regards,
Nastia

I am using the same plugin at emptutors.com/emplinks and i just discover that when someone subscribe for a membership and status has been changed by admin to paid that no automated email confirming current membership status is sent either to admin or to members.

I will equally appreciate if same help is extended to me asap

Regards

Hello degodofnet, I hope all is well!

Currently our developers working to fix this issue.

The fix will be included in the plugin’s future versions. Please keep an eye on a plugin’s update in the future.

Have a nice day and take care!

Cheers,
Nastia

Hi Nistia,
I am just looking for an update. Do you have any Idea of how long this fix will be.
I have a lot of unhappy members complaining about the lack of notification.

Thanks Again

Hi Nistia,
I am just looking for an update. Do you have any Idea of how long this fix will be.
I have a lot of unhappy members complaining about the lack of notification.
Need some feedback from you
Thanks Again

Hi there, we have the same issue of the Membership 2 Automated Email Responses Subscription – Before Expirey Message not being sent.

The Sign Up – User Account Created is being sent successfully. As well as the generic WordPress new user email.

All other emails do not seem to be sending out correctly.

I have also added “Send Copy to Administrator” for all of the different emails (“Completed with Payment, Before Expires, After Expires, etc.) and none of them are getting sent out from the system, nor being emailed to the Administrator.

Any help or suggestions would be greatly appreciated? This is a huge issue as this is how users are notified of a trial expiry and they must sign up for a paid membership after expiry or they lose their access to the website.

Any help would be wonderful! Thank you in advance.

I am having the same problem. I think problem might be in MS_Model_Communication::send_message() where it calls
$delay = $subscription->seconds_since_last_email( $this->type );
This returns FALSE if no such email has ever been sent yet, and so lower down where it says
if ( $delay < $ignore_duration ) {
this always returns true and so it thinks it’s a duplicate email and skips it. If you have logging turned on you get a file lib3.log under wp-content that shows the skipped message.

Hi Nistia,
I must say I am now extremity disappointed that you cant even make the effort to reply….. I am loosing members every day because of this issue. It has now been over 2 weeks since I asked you for an update & over 6 weeks since you found out is was a BUG.
So I guess it time to to take to social media and let as many people possible no.

DO NOT USE MEMBERSHIP 2 WORD PRESS PLUG IN IT DOSE NOT WORK….

IF i am loosing members I am loosing MONEY and as we are a non profit organisation we cant loose money our members deserve better that this.

You now have until the 15-10-2016 to simply reply with an update otherwise you leave me with no choice but to prevent others from making the same mistake I have made….

I am experiencing the same problem, that Memebership 2 is NOT SENDING ANY eMAIL NOTIFICATION, except that, when creating a new account! Very disapointing!

WHEN will the bug be solved?
When will the new Release be there?

• This reply was modified 8 years, 1 month ago by micste.

@wpmudev-support9

Super disappointed and really there are a ton of us that are obviously having the same issue.

I am with @vhsreptile! I am loosing members, loosing money, etc. and I have been so many hours and so much work in to getting Membership 2 Pro to function the way I need it.

Now to find out at the end of it all that even though it signs people up, emails are not working and therefore really difficult to convert those users to paying members :(.

Super disappointed as I will have to go and support a different plugin.

If anyone does hear anything, or has any potential fixes, please let us know. I will do the same :).

Thanks!

• This reply was modified 8 years, 1 month ago by cascadesolutions.

Hi there – Glad to see I am not alone with this issue. Any word on an update?

Dont hold your breath wating for an update….. The only think we know is that it is a BUG.
I may turn 240 before we get a reply let alone an update:)

@vhsreptile, I went ahead and examined the part of code suggested by @demerit (lines 1135 – 1165 in class-ms-model-communication.php). I wound up just deleting the entire if statement referenced. I’m not getting duplicate emails even with that code removed and emails successfully go through. I know it may not be the wisest solution editing the source in that instance, but just wanted to inform you guys that I had success sending emails with this method).