Members can upgrade or renew

  • Resolved werle77

    (@werle77)


    1 year, 3 months ago

    First off, your support ticket system is not working. I log into my account, start a ticket, and try to upload the txt file that you require and it says that a txt file format is not a valid file format? tried from multiple browsers, incognito, cleared cache, nothing works.

    My issue: I have a membership site where members are unable to renew or upgrade. The odd thing is if they right-click and open the link in a new tab, the payment page opens (Paypal) and all is well. What I don’t understand is why does the link ONLY work when opening in a new tab?

    Here is a video walk through of what is going on.

    https://screencasts.werlecreative.com/recordings/enDORqPVNBocNCd0f8w9

    If you need to trouble shoot this, I can setup up a staging environment and give you a login, but I will only do that if a ticket is opened, not here.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 46 through 48 (of 48 total)
  • Plugin Author Mykyta Synelnikov

    (@nsinelnikov)

    Hi @werle77

    Please push RCP, because they didn’t provide all necessary files for me. I have RCP but without addon for UM.

    Best Regards!

    Thread Starter werle77

    (@werle77)

    @nsinelnikov I just emailed you a link to download the RCP UM Add-on. Let me know if you need anything else. Thank you.

    Plugin Author Mykyta Synelnikov

    (@nsinelnikov)

    Hi @werle77 ,

    I hope that RCP already fixed this issue on their side.

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards

Viewing 3 replies - 46 through 48 (of 48 total)
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