Memberpress Welcome Email Not Sending

  • Resolved orion4444

    (@orion4444)


    2 years, 3 months ago

    Hi,

    When people sign up for a subscription for one of my products, they are supposed to receive a Welcome email automatically. I have verified that WP Mail SMTP is properly connected to Google/Gmail through my Client ID and Client Secret. I have successfull sent and received a test email from WP Mail SMTP. And I’ve successfully sent and received a test email from Memberpress (I sent a test email to myself of the Welcome Email).

    BUT the test email does not send automatically upon purchase as it’s supposed to. I have talked to Memberpress support. I have talked to Hostgator support. And Hostgator told me to reach out to you and ask the following:

    ‘Please let the plugin vendor know we have tested to see if it will work with PHP 7.3 and 7.0. We also:

    increased the wp memory to 256M
    and increased php limits to this :
    safe mode = Off (cannot adjust)
    memory_limit = 256M (MAXIMUM)
    max_execution_time = 30 (MAXIMUM in seconds)
    max_input_time = 60 (MAXIMUM in seconds)
    post_max_size = 516M (MAXIMUM)
    upload_max_filesize = 512M (MAXIMUM)
    enable_dl = Off (cannot adjust)

    Please ask them to verify what the actual requirements of the plugin are since the test Welcome email is working but the purchase Welcome email is not.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support David

    (@dpinson)

    Hi there @orion4444,

    When you have trouble getting email, the first step is to check the debug logs. If there is an issue communicating with the mailer service, the debug logs will often show an error message that can help point to the problem. Check out this guide on our site. It walks through our Debug feature. Using the Debug system in WP Mail SMTP, you’re able to check the logs of failed emails and any available error messages: https://wpmailsmtp.com/docs/how-to-debug-email-sending-issues-in-wp-mail-smtp/

    I also recommend enabling the Debug Email Sending option: https://d.pr/YM5oee

    This way successful emails will also be tracked to show that an email was created and sent off. This can help to identify if the Welcome emails are being attempted. If the automated email is being generated, you should see a recorded instance of it in the debug log. If not, it likely isn’t being created and passed over to be emailed.

    I hope this helps! Have a great day! ??

    Plugin Support David

    (@dpinson)

    Hey @orion4444,

    We haven’t heard from you in a while, so I’m going to go ahead and close out this thread for now. If you’re still having trouble, feel free to respond here at your convenience and we’ll be happy to help.

    Have a great day! ??

Viewing 2 replies - 1 through 2 (of 2 total)
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