Member info on user page disappeared

  • Resolved StickyPixels

    (@stickypixels)


    7 years, 3 months ago

    Hi,

    I’m at a complete loss here: I have set up a member list page, and when clicking on a name in the list the page with user info opens. This has been working fine for weeks in development.
    But now, after adding all of our members (about 60), the individual user page shows just the photo and the name/title, but the rest of the member info is gone. When I click on ‘Edit Profile’ though, all fields appear in editable form (as they should). So the form is in working order and all fields are set to ‘View everywhere’.

    I’ve already tested the usual (turning off all other plugins, switching to default theme) but the problem remains.

    Anyone knows what may be wrong?

    TIA, Leo

    • This topic was modified 7 years, 3 months ago by StickyPixels.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @stickypixels,

    Have you added your members via CSV import?
    Please try to clear user cache in Ultimate member -> Dashboard.
    You can also try to remove and re-create User page and Profile form and see if this fixes your issue.

    Regards.

    Thread Starter StickyPixels

    (@stickypixels)

    Thanks for your quick reply.

    All members were added manually through the Registration form, and I have cleared the user cache several times. No change there.

    I also found that when I edit the Profile Form and click on ‘Live Preview’ it shows nothing, just the profile image. None of the thirteen fields show up. But my Login and Register forms show up nicely in Live Preview.
    The same happens when I create a new Profile form, none of the fields show up in Live Preview.

    I’m gonna try to reconstruct the site om my local server and see what happens. Meanwhile any tips are welcome.

    Kind regards, Leo

    Thread Starter StickyPixels

    (@stickypixels)

    I have resolved the problem by reconstructing my website on my local server with a fresh database. All member data now show up again as they should.

    But I’m still not sure what caused the problem in the first place. Retracing my steps I think it may have started after I made some minor manual changes in my database, and my solution seems to confirm this. But I don’t see how that would explain this particular behavior.

    Anyway, thanks for the effort and the cool plugin.
    Cheers, Leo

Viewing 3 replies - 1 through 3 (of 3 total)
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