member cant reply or read open ticket

Hi,

Ok i installed pluging and created page. Member go to submit-ticket page, its writing you are not allowed to view this page”, ok i solve this with user role editor i give new role “create ticket” now member can open ticket and sent. After support team reply this ticket but member cant open ticket to see what did reply also how to member give new answer on frontend… I never find pluging setting this issues…Thanks