Hi,
Thanks for the feedback. Sorry for the troubles caused by the plugin. Let me please comment on the issues you outlined.
Ecwid is easy to set up, for the most part. However, it’s a bit cumbersome as you customize, the interface is not exactly intuitive,
Can you please point to a few of the difficulties you found in the interface besides reports? We do want Ecwid to be simple to set up and customize so we’d be very thankful for any feedback.
By the way, we’re now working on revamping the Design settings page in Ecwid Control Panel to make it a lot easier for the merchants with no technical background to edit styles, colors and other things.
and the reports are the worst! For example, if you collect email addresses in your sale, then try to export those for a mailing list, the .csv export is crazy unorganized and extremely difficult to work with. Half of the value of any selling software is the ability to easily export key data into a format that can be manipulated. Ecwid seems to spend no time or thought about this.
Sorry to hear that. I am sure we can find the reason of this problem and help you with it.
In fact, a lot of Ecwid merchants export customers and orders to external systems to manage inventory, mailing lists etc. We even have a Mailchimp integration to let you upload all your customers to Mailchimp in a couple of click with no need to create CSV files. But even with CSV files, it shouldn’t be a problem – Ecwid support CSV export so that you can create a file with all your customer names and emails and upload it to Mailchimp or other system.
I think the issue you faced could probably be caused by some misconfiguration. For example, the system you want to upload the report to requires the columns to be comma-separated while you exported them from Ecwid using semicolon or a tab as a delimiter. Anyway, I am sure we can help. May we contact you deirectly and help sorting this out?
Also, order numbers skip all the time (so you can go from order 3 to order 5 for no reason, leaving you wondering if order 4 is lost, failed, ,,,)
Using it, but not loving it. Wish I was.
Such missing order IDs actually appear when your customer starts to checkout and doesn’t finish the transaction. For example if you use PayPal Standard payment gateway and customer is redirected to PayPal, but doesn’t pay, Ecwid will create a hidden “incomplete” order which isn’t shown in the ‘Orders’ table. Such orders are listed under the Unfinished sales tab (this option is available for paid users only). There, you can find all the abandoned carts and contact the buyers to figure out what was wrong and how you can help them. As soon as an unfinished order is completed, you can quicly move it to the general Sales tab and it will be right there in the orders list at right position.
If you need help with this, please let us know.
Thanks for your time,
