Megamenu is not working.

Hello @monicaamb12,
Thanks for contacting us!

We would really like to help you in this matter. But I’m not getting a clear idea about the issue with the information you have shared. It’ll be helpful for me to solve the issue quickly if you send a visual example like a screenshot/video regarding the issue. We’ll give you a solution ASAP.

Looking forward to your response.

Regards,
Moin

I can’t attach here a visual example but you con access to my website: [ redundant link removed ] and you will see there is no megamenu but I put in Elementor so it must work. Do you understand?

When I edit in Elementor my Megamenu appears but is like the changes don’t get saved.

• This reply was modified 2 years, 5 months ago by monicaamb12.
• This reply was modified 2 years, 5 months ago by Jan Dembowski.

Hello @monicaamb12,
Thanks for getting back to us!

I have inspected your website but couldn’t see any markup for the Ekementskit Megamenu. Did you add the megamenu in the right menu item? Please check.

If you have set everything correctly and still get the issue then there could be a conflict in your environment. You can run a conflict test on your site to determine what actually causes the issue.

To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.

If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for Elementor, and Elementskit to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

Please let us know if the issue persists even after that.

Best Regards,
Moin

Hello @monicaamb12 ,
I hope you’re doing fine.

We haven’t received any update yet till the last response and assuming that the issue is solved now. For that reason, I’m going to mark this thread as resolved. But, if you ever need any assistance with our plugin, feel free to create a new thread. We will be happy to assist you.

Best Regards,
Prosenjit

Thank you very much.

I tried what you told me and as I see there is a conflict with Polylang.
If I disable Polylang I can see the megamenu, you can check it in my website. But I need my website in more languages. How can I deal it?

Hello. i have the same problem with polylang. I have website with 2 different languages and i can see my megamenu only with the Elementor edit mode but not in live mode. Have you a suggestion please?