Media upload blurred

  • Hi, I’m using wedocs and so far seems great but I’m having a problem when I upload pictures/screenshots in it. They show up blurred even if I play with the size and quality. When I upload the same media on a normal wp page, that same picture/screenshot looks crystal clear. How can I make media look good? Otherwise I can’t show properly using screenshots. Can send link on request for you to see. Thanks

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  • Tasfia Mohtasim

    (@tasfiamohtasim)

    Hello @pete3xy

    Thanks for reaching out.

    It seems like a conflict on your site. Please perform the following tests:

    Switch to the default WordPress theme as we know that the default WordPress theme is coded properly. Now try again and see if the issue is still there. Take note if you see a difference in behavior after you have switched the theme. Switch back to the theme you were using.

    If the theme didn’t have anything to do with the issue then move on to the plugins section. Try to deactivate the plugins excepts weDocs then check again.
    If the issue still remains then contact through the official website.

    Regards,

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