Media not loading for logged in users when Live Chat is enabled

  • Hi,

    When I have live chat enabled, no images or videos load on any page, and the javascript elements on the page also don’t work. But only for logged-in users, anyone not logged in sees the site perfectly fine.

    In the chrome dev console I see the following when logged in, but not when logged out:

    – Uncaught ReferenceError: wplc_ajaxurl_site is not defined
    – VM255:2007 Uncaught SyntaxError: Unexpected number

    Dunno if that helps at all. Anyone know why this might be happening?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author wp3cx

    (@wp3cx)

    Hi @zest0adam ,

    Sounds like there is javascript conflict.

    If you have a copy/sandbox of your site you may test by disabling all other plugins and start enabling them one by one to identify which one is causing the conflict. If the problem persists after your disable all plugins then it could be something related to your theme.

    By the way just to confirm, you have the option “Chat box for logged in users only” enabled, correct? (It’s under “Chat Box” settings)

    Hi, I too faced this issue, getting the same error

    wplc_u.js?ver=8.1.9:102 Uncaught ReferenceError: wplc_ajaxurl_site is not defined
    at HTMLDocument.<anonymous> (wplc_u.js?ver=8.1.9:102)
    at i (jquery.js?ver=1.12.4-wp:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2)
    at Function.ready (jquery.js?ver=1.12.4-wp:2)
    at HTMLDocument.J (jquery.js?ver=1.12.4-wp:2)

Viewing 2 replies - 1 through 2 (of 2 total)
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